Finally I got my car back! I will give a full update on the car in my next post, so far it sounds great, and no Check Engine Lights. Just continuing in the spirit of something breaking, as soon as I got home the license plate bulb burnt out so now I have a warning on the dash, but better that than Check Engine.
Monday, December 21, 2009
Wednesday, December 16, 2009
All I want for Christmas is my S4 back, my S4 back...
No news on the completed repair yet of the car, if I am lucky I will get it back for Christmas. I will try to get a print-out of the updated service records, I am not sure this blog is big enough! The longer I drive this 2009 A4 I realize that Audi has cut corners over the previous models, as discussed in previous blogs, the electronics are very unpredictable and work intermittently, but there is more. I noticed all the old 2.0, or 1.8 Turbos have dual exhaust, this car has a single exhaust with 2 tips, also the new S4 the engine actually costs $7000 less than my 4.2. The trunk hinge in the new 2009+ A/S4 is also very cheap, flimsy, and tends to break as seen here: http://forums.audiworld.com/showthread.php?t=2749627, I am sure Audi has never heard of this problem though and it is (as usual) the customers fault. The one good thing about this car is it does have room for passengers with legs in the backseat, versus the previous amputee models.
Sunday, December 13, 2009
Glutton for punishment
Here is an excerpt from a conversation from a friend that just bought an Audi AllRoads, I had warned him ahead of time, he is 2 weeks into ownership.
-----Original Message-----
Subject: Re: AllRoad
Hmmm. OK.
I already have a major issue with the Audi! There was crazy amounts of oil
under the car the other day.
Took it in... they are not accepting responsibility that it is related the
to $6400 service the previous owner did November 11th even though it is
coming from essentially the same area of the engine. I have also noticed
that the rear air suspension has a air leak... yikes!!
I already spoke to the old owner about buying it back...
Insert your comments here:
Adam
-----Original Message-----
Subject: RE: AllRoad
What type of service cost over $6000? Sounds like the car had a major problem.
RF
-----Original Message-----
Subject: Re: AllRoad
$6000 was for new timing belt, cam adjuster seals, valve cover seals, water pump, front air suspension, abs circuit, oil change.
Currently they are claiming the cam seal has let go due to the cold and not related to the previous worked.
Adam
-----Original Message-----
Subject: RE: AllRoad
That's a great design then, I guess Germany is a tropical country and it is really unusual for the cars to experience cold. This is the typical response you get from Audi, it is not the dealer, but Audi that tells them this.
RF
-----Original Message-----
Of course.
A
-----Original Message-----
Subject: Re: AllRoad
Hmmm. OK.
I already have a major issue with the Audi! There was crazy amounts of oil
under the car the other day.
Took it in... they are not accepting responsibility that it is related the
to $6400 service the previous owner did November 11th even though it is
coming from essentially the same area of the engine. I have also noticed
that the rear air suspension has a air leak... yikes!!
I already spoke to the old owner about buying it back...
Insert your comments here:
Adam
-----Original Message-----
Subject: RE: AllRoad
What type of service cost over $6000? Sounds like the car had a major problem.
RF
-----Original Message-----
Subject: Re: AllRoad
$6000 was for new timing belt, cam adjuster seals, valve cover seals, water pump, front air suspension, abs circuit, oil change.
Currently they are claiming the cam seal has let go due to the cold and not related to the previous worked.
Adam
-----Original Message-----
Subject: RE: AllRoad
That's a great design then, I guess Germany is a tropical country and it is really unusual for the cars to experience cold. This is the typical response you get from Audi, it is not the dealer, but Audi that tells them this.
RF
-----Original Message-----
Of course.
A
Saturday, December 12, 2009
Is their light at the end of this tunnel?
Spoke to the service advisor today about my car, he explained that the actuator appears to have failed for the cooling system again and needs to be replaced. The car will not warm up again, and after closer inspection the actuator is stuck in the “open” position, we are waiting for the part to come in from Vancouver. The car also will not start when it is cold, but this seems to be a common issue with this car that (of course) Audi has never heard of: http://www.audizine.com/forum/showthread.php?t=324197. They have replaced the clutch switch, but are now off to replacing my starter for an additional $900 labour and parts. I may have to get a third job just to support driving this car.
The one positive note is they are confident the Check Engine Light issues have finally been resolved, one down, how many more to go?
The one positive note is they are confident the Check Engine Light issues have finally been resolved, one down, how many more to go?
Tuesday, December 8, 2009
Opossum in an A4!
Here is the title and link to jalopnik.com:
Audi Technician Finds Live Possum Nest In A4, Screams Like Little Girl
http://jalopnik.com/5420552/audi-technician-finds-live-possum-nest-in-a4-screams-like-little-girl
RF
Monday, December 7, 2009
No News is Good news
Dealer called to say they are testing car now to make sure it is fully functional, I had hoped to have it back on Friday, but we had a giant snow storm and that probably delayed getting the car back. Probably is for the best since I probably would have torn off the sound pan under the car again in the deep snow. A couple positive things about the B8 A4, is the ability to turn off traction control (ASR) and Stability protection (ESP) separately, it gives you the ability to get moving with wheel spin in the deep snow, but doesn’t let the car spin-out. I noticed the ESP on this car lets it get a little more sideways than my car before cutting in to straighten the vehicle. One bad thing however is in extreme cold the centre display between the gauges freezes up and is very slow to respond.
So it is official now, I missed the entire summer with my car, and am getting back with winter wheels, hopefully next year is more positive.
So it is official now, I missed the entire summer with my car, and am getting back with winter wheels, hopefully next year is more positive.
Thursday, November 26, 2009
Drinking the Kool-aid
NEW UPDATE! Dealer has found cause of check engine light; I have been told the connectors are reversed on the post catalytic converter sensors “right connectors, wrong bank”. Now the car is throwing another code and requires another sensor that has to be ordered. I estimate the car should be done and tested in 2 more weeks. It Is positive that they are finding problems, and working through them, this is better than the previous mechanic that just said everything was fine.
When I talk to other Audi owners on the forums, some take exception to my negative experiences and comments about Audi. These are the same people that complain about the car not starting, headlight condensation, oil consumption, and failed air conditioning units. I am frequently greeted with “my car doesn’t do that”, so I guess it is not a real problem, recently on a thread about failed starters, one guy commented on how Audi was awesome to deal with and credited him 50% for his bad starter. This is amazing to me since so many of these cars have bad starters, it is a factory defect, and people are thankful they only had to pay half! Audi should fix these problems, but more often than not all you get is “we are not aware of that problem”. Anyways it seems Audi can do no wrong even if they make a car that has a high failure rate, people seem to be happy to pay extra for the German experience and poor service, reminds me of the Seinfeld Episode with the “soup nazi”, except in this case it’s “no warranty for you!”
When I talk to other Audi owners on the forums, some take exception to my negative experiences and comments about Audi. These are the same people that complain about the car not starting, headlight condensation, oil consumption, and failed air conditioning units. I am frequently greeted with “my car doesn’t do that”, so I guess it is not a real problem, recently on a thread about failed starters, one guy commented on how Audi was awesome to deal with and credited him 50% for his bad starter. This is amazing to me since so many of these cars have bad starters, it is a factory defect, and people are thankful they only had to pay half! Audi should fix these problems, but more often than not all you get is “we are not aware of that problem”. Anyways it seems Audi can do no wrong even if they make a car that has a high failure rate, people seem to be happy to pay extra for the German experience and poor service, reminds me of the Seinfeld Episode with the “soup nazi”, except in this case it’s “no warranty for you!”
Monday, November 23, 2009
Beware of the 4 Rings of disappointment
I think this is week six or seven and I still have the loaner B8 A4, I guess I can’t really complain, I have a brand new car to drive instead of my own – reminds me of a Monty Python song, always look on the bright side of life....
Last update I received from dealer was they replaced the thermostat but now the car is showing an error code originating before the catalytic converter (Pre Cat), it had only thrown error codes after the converter before (Post Cat). Mechanic was going to change oxygen sensor again, and see, he had been driving car and monitoring with scanalizer and said it was all within spec and suddenly the Check Engine Light (CEL) came on.
This is a areal long term test of this 2009 Audi 2.0 B8 A4 - At work one of our vendors asked if I would recommend an A3 or A4 for his wife the other day, here is what I said: Audi is a real driver’s car, it is fun to drive, and you can really feel the road and what the car is doing. The ergonomics of the car is very good compared to say a new Malibu (steering wheel too big). If you graded the car only on driving experience the Audi would pass with flying colours; however there are a few other categories. Technology – great ideas and tech, however highly unreliable, of all the B8’s I have had all have had some form of electronic gremlin or features not working. Build quality – great build quality for a Dodge, but not what is expected from a German luxury car, of the 5 loaners all have varied dramatically; bad A/C in one, bad transmission in another, and varied engine response in others. Audi Support – This site speaks to that, and search the forums. Audi corporate treats customers poorly, and are too arrogant to realize, sadly this is from the company that brought us the flaming non-braking gem of a car - the Audi 5000.
Hope to have my S4 back soon, in working condition.
Last update I received from dealer was they replaced the thermostat but now the car is showing an error code originating before the catalytic converter (Pre Cat), it had only thrown error codes after the converter before (Post Cat). Mechanic was going to change oxygen sensor again, and see, he had been driving car and monitoring with scanalizer and said it was all within spec and suddenly the Check Engine Light (CEL) came on.
This is a areal long term test of this 2009 Audi 2.0 B8 A4 - At work one of our vendors asked if I would recommend an A3 or A4 for his wife the other day, here is what I said: Audi is a real driver’s car, it is fun to drive, and you can really feel the road and what the car is doing. The ergonomics of the car is very good compared to say a new Malibu (steering wheel too big). If you graded the car only on driving experience the Audi would pass with flying colours; however there are a few other categories. Technology – great ideas and tech, however highly unreliable, of all the B8’s I have had all have had some form of electronic gremlin or features not working. Build quality – great build quality for a Dodge, but not what is expected from a German luxury car, of the 5 loaners all have varied dramatically; bad A/C in one, bad transmission in another, and varied engine response in others. Audi Support – This site speaks to that, and search the forums. Audi corporate treats customers poorly, and are too arrogant to realize, sadly this is from the company that brought us the flaming non-braking gem of a car - the Audi 5000.
Hope to have my S4 back soon, in working condition.
Thursday, November 12, 2009
Oil Consumption Issues.
I found another Oil recent oil consumption issue on the audizine forum, this guys is just starting the proces, anyways here is the article and a link.
I received my oil consumption test results. I drove for about 400 miles and it drank 1.3qts of oil. No engine issues, no oil leaking, no blue smoke, plugs all look fine, and car doesn't seem to be down on power. They suggested a PCV valve replacement and then another oil test and I thought that was BS so I asked them to use a boroscope to check the cylinder walls. They called me back and the techs now all agree the motor needs to come out. They want to tear the motor down to find the issue. The car is under an extended warranty which requires the dealer to find the issue before they pay for it. I'm on the hook for $4k worth of engine work if they don't find anything. I talked to the Tech and he said with that amount of oil consumption he is going to find an issue so I shouldn't worry. I'm still very worried though. Crossing my fingers for now and hoping I get a new shortblock!
http://www.audizine.com/forum/showthread.php?t=319856
I received my oil consumption test results. I drove for about 400 miles and it drank 1.3qts of oil. No engine issues, no oil leaking, no blue smoke, plugs all look fine, and car doesn't seem to be down on power. They suggested a PCV valve replacement and then another oil test and I thought that was BS so I asked them to use a boroscope to check the cylinder walls. They called me back and the techs now all agree the motor needs to come out. They want to tear the motor down to find the issue. The car is under an extended warranty which requires the dealer to find the issue before they pay for it. I'm on the hook for $4k worth of engine work if they don't find anything. I talked to the Tech and he said with that amount of oil consumption he is going to find an issue so I shouldn't worry. I'm still very worried though. Crossing my fingers for now and hoping I get a new shortblock!
http://www.audizine.com/forum/showthread.php?t=319856
Tuesday, November 10, 2009
4 Weeks and Counting
Well this is week 4 and I still don’t have my car back. I imagine i will get it back when the snow really comes, either way i guess I will have to wait for next year to hopefully enjoy the car. It’s almost like I own this 2010 2.0 B8 A4, too bad I don’t like it and want my car back. Have not heard back from dealer and will have to follow up with them later this week. Been trolling the forums and see a few more issues with this 4.2 engine and oil consumption. Another complaint I have about this B8 A4, is the delay in response when you get on the gas. It seems like forever before the car does anything, it improves if you push the “sport” button but otherwise, man is it slow to go. Nothing like trying to clear an intersection and waiting for the car to decide to go, as vehicles approach you. I have attached a nice picture of the car, just a little dark, but wheels look good, *sigh*.
Tuesday, November 3, 2009
Say What?!
Side assist is designed to notify you if something is in your blind spot, a novel feature, too bad it has gone nuts again! Every time I turn on the turn signal it flashes at me, maybe it see’s ghosts? Car is clean, roads are dry temperature is close to freezing, driving in centre lane with nothing beside the vehicle.
Spoke to dealer today, they said my thermostat has failed so they are going to replace that and hope it fixes the problem, I think that’s a reeeeeally long shot but we’ll see. Amazing all the stuff wrong with this car, I bought a broken stripper (see another post for explanation of stripper comment).
Spoke to dealer today, they said my thermostat has failed so they are going to replace that and hope it fixes the problem, I think that’s a reeeeeally long shot but we’ll see. Amazing all the stuff wrong with this car, I bought a broken stripper (see another post for explanation of stripper comment).
Monday, November 2, 2009
2010 MAZDASPEED 3
Got to drive a brand new 2010 Mazda Speed 3 this weekend, it’s a pretty fun car. Has nice blue lighting inside the car to help you see in the dark. Has pretty good power from the Turbo, but seems to run out of power before redline. The car handles fairly well and if I had one I would probably stop braking for all corners and just stay on the gas, it’s a really nimble little car. Doesn’t have the solid feeling of the Mercedes, Audi or Cadillac and this is apparent the first time you close the doors. It has nice pedals stock and a shorter throw shifter. I had the car going pretty good through some corners and put the ABS and stability control to task, it was fun but seems to lack a bit of brake bite when you need to stop in a hurry. I am going to get some good outside pictures and post on my flickr site. Hopefully my friend still talks to me and lets me drive it again!
Friday, October 30, 2009
Bloomberg Response!
Hi Ryan;
Oof, that's a horrible story. And it's true — you can never really tell what service from a company is going to be like until you're knee deep in it. Sorry to hear about your experience. One would certainly hope (and expect) top notch service from luxury brands.
I'm going to pass along your letter to the Audi folks I know. No promises, but maybe it will help get you a little better attention. Here's wishing you better motoring...
best,
Jason
Tuesday, October 27, 2009
Gone to Germany
Well it looks like the mechanic is gone back to Germany and we have a fresh start! My car has been moved to another mechanic, so we’ll see what they can do to fix the problem. Sounds like the guys are all eager to fix the problem now. They told me my car seems slow compared to others they have driven, that’s good news cause maybe it will make it easier to find the fault. A mechanic is taking the car home tonight and leaving the scanner connected to see if they find any “values” out of range. The car was first brought in for the engine replacement in April, it’s almost November and the problem is still ongoing, I wish it was over...
Monday, October 26, 2009
Bloomberg Article
I came across the following article on Bloomberg written by Jason Harper: ”http://wealth.bloomberg.com/apps/news?pid=20601093&sid=aRwLOQhGcb3s” reviewing the Audi S4 and R8, journalists get to review “test” cars in ideal settings and rarely get the long term experience with the vehicle. It prompted me to write the following email to the writer:
You did a great job writing that article but you neglected the fact the new Audi A series are built cheaper, the new S4 motor is $7000 less than the old 4.2. While the electronics are nicer they are inconsistent, based on the 5 loaner B8 A4's I have had in the last 8 months. You are correct and the cars are wonderful to drive with a nice personality and have and almost cult like following, but they are unreliable and the arrogance of Audi when it comes to customer service and response is pathetic. The service from Audi has been so terrible it prompted me to start a blog in hopes they would actually honour the warranty on my S4 http://audiwarranty.blogspot.com.
Journalists always get to test all the new cars but nobody ever writes a follow-up on the horrors of dealing with the company on warranty or build quality issues. It seems that most newspapers are afraid to criticize the manufacturers in fear of losing advertising revenue. These are expensive cars and my expectation was superior customer service over a domestic, so far I have been wrong.
I bought my S4 because it blew me away when I drove it, however after the way Audi corporate has treated me right to the CEO level, I would never buy another one until Audi actually took responsibility and repaired my vehicle. You should try reporting a problem to Audi corporate; you get wonderful people in call centres that have no ability to help you. You are completely disconnected from anybody inside the company that can help instead deal with these people that relay your information back and forth, it is a nightmare.
You did a great job writing that article but you neglected the fact the new Audi A series are built cheaper, the new S4 motor is $7000 less than the old 4.2. While the electronics are nicer they are inconsistent, based on the 5 loaner B8 A4's I have had in the last 8 months. You are correct and the cars are wonderful to drive with a nice personality and have and almost cult like following, but they are unreliable and the arrogance of Audi when it comes to customer service and response is pathetic. The service from Audi has been so terrible it prompted me to start a blog in hopes they would actually honour the warranty on my S4 http://audiwarranty.blogspot.com.
Journalists always get to test all the new cars but nobody ever writes a follow-up on the horrors of dealing with the company on warranty or build quality issues. It seems that most newspapers are afraid to criticize the manufacturers in fear of losing advertising revenue. These are expensive cars and my expectation was superior customer service over a domestic, so far I have been wrong.
I bought my S4 because it blew me away when I drove it, however after the way Audi corporate has treated me right to the CEO level, I would never buy another one until Audi actually took responsibility and repaired my vehicle. You should try reporting a problem to Audi corporate; you get wonderful people in call centres that have no ability to help you. You are completely disconnected from anybody inside the company that can help instead deal with these people that relay your information back and forth, it is a nightmare.
Tuesday, October 20, 2009
No news is good news?
Still haven't heard from the dealer since last week, I am wondering whats happening with my car. I heard from a friend that knows somebody in service at the dealer that they feel bad for me that Audi has treated me so poorly and want to just get my car fixed.
One more point for my review of the B8, why does the phone integration not work properly all the time. It always links up, but only sometimes does it connect to the address book or call logs. This has been the same with all the B8's and is unpredicatable.
One more point for my review of the B8, why does the phone integration not work properly all the time. It always links up, but only sometimes does it connect to the address book or call logs. This has been the same with all the B8's and is unpredicatable.
Monday, October 19, 2009
2010 Mercedes C300
This is a very nice car, it has a lot more electronics than the Audi and I like the interior better. I took the car for a drive and while it is missing the kick of the 2.0 it sure does everything else great. It has power telescopic steering, power headrests and a cool trunk escape system. The gauge panel offers a neat display of car information; this car even has a full touchpad so you can dial numbers on your cell through Bluetooth. The only thing I didn’t like as much about this car was the steering; it felt very “vague” as it did not have a “tight” feel to it. While looking through the trunks of the cars I noticed the Audi still has the best grocery store hooks that fold up, the Merc has hooks on the sides but not nearly as effective as the Audi’s. I also noticed that Audi took out the left side storage panel with a door in the trunk and now it just contains electronics. The Mercedes is a better car overall than the 2.0 and has way more cool stuff, I just wouldn’t want to repair it or have to pay the repair bills if it fails.
Few points:
Mercedes missing ambient lighting in back seat
Mercedes has very nice centre panel and cluster
Headlight on Mercedes are very cool and fog lights come on and off based on direction turned.
Mercedes headlights turn off after car has been running in park for an extended period of time
Mercedes has amazing brakes
Mercedes Displays Owners name on console
Mercedes has a warranty against windshield chips
Few points:
Mercedes missing ambient lighting in back seat
Mercedes has very nice centre panel and cluster
Headlight on Mercedes are very cool and fog lights come on and off based on direction turned.
Mercedes headlights turn off after car has been running in park for an extended period of time
Mercedes has amazing brakes
Mercedes Displays Owners name on console
Mercedes has a warranty against windshield chips
Saturday, October 17, 2009
Some more 2009/10 B8 A4 Review
I knew I would find something wrong with this B8 (2009/10 Audi A4)! So it seems impossible to turn off Electronic Stability Protection (ESP), you can turn off Traction Control (ASR). Now you may ask why would you want to turn any of this stuff off? For anybody that has driven in snow and ice, when you try to get across an intersection, the ASR won’t allow any wheel spin and the car essentially moves really slow, but with it disabled you can get some spin and the car actually moves. It sucks to pull out into an intersection then the car won’t go, so I usually disable it for that then turn it back on after. I’m sure all the other B8’s I have been able to turn off one or the other or both. Well disabling the ESP is just fun when the ground is all icy and you want to do some doughnuts/brodies or get all sideways.
Why won’t the mirror tilt down like on previous models when parking so I can see the curb, it just turns in so I can see the side of the car!
Side Assist has gone crazy again and just randomly flashes with nothing beside the car – Whiskey Tango Foxtrott.
Here are a couple positives – Mirrors are bigger on the B8, oh yeah I like pushing the door handle square to lock the doors instead of reaching for the remote in my pocket. Car also beeps everytime you lock it from the remote now, even if it was already locked!
Why won’t the mirror tilt down like on previous models when parking so I can see the curb, it just turns in so I can see the side of the car!
Side Assist has gone crazy again and just randomly flashes with nothing beside the car – Whiskey Tango Foxtrott.
Here are a couple positives – Mirrors are bigger on the B8, oh yeah I like pushing the door handle square to lock the doors instead of reaching for the remote in my pocket. Car also beeps everytime you lock it from the remote now, even if it was already locked!
Wednesday, October 14, 2009
Audi B6 S4
Here is an interesting email I recieved as a result of my blog:
Hello Homeychan,
I'm S T from Belgium and I'm driving B7 RS4 since I bought the car new in 2006. I was reading the topic about oil consumption and engine problems of the fsi engine and I recognized a lot of the issues.
I also have got the issues concerning excessive oil consumption which led to the replacement of the engine (I'm at the third engine now....). Today, I noticed there was again blue smoke coming out of the exhaust pipes, which means the problem has come back. That's why I began searching the internet for other owners who encountered the same situation.
Is it possible to give me more information about your case (especially since you had to get a lawyer to deal with Audi)? Could your lawyer do something for you? I ask the question because I'm seriously thinking about getting one for my case.
I thank you in advance!
Best regards,
ST
Hello Homeychan,
I'm S T from Belgium and I'm driving B7 RS4 since I bought the car new in 2006. I was reading the topic about oil consumption and engine problems of the fsi engine and I recognized a lot of the issues.
I also have got the issues concerning excessive oil consumption which led to the replacement of the engine (I'm at the third engine now....). Today, I noticed there was again blue smoke coming out of the exhaust pipes, which means the problem has come back. That's why I began searching the internet for other owners who encountered the same situation.
Is it possible to give me more information about your case (especially since you had to get a lawyer to deal with Audi)? Could your lawyer do something for you? I ask the question because I'm seriously thinking about getting one for my case.
I thank you in advance!
Best regards,
ST
Monday, October 12, 2009
New Mechanic
Here is Loaner 9 or 10, this appears to be the only 2009 Audi A4 loaner I have ever had that has no issues with transmission or electronics, maybe they did all the software upgrades! My car is back again for them to try and fix the check engine light, except now we have a new mechanic. I hope the new mechanic is not so quick to blame everything else instead of trying to fix it.
Here’s another review of the new A4:
Positives
+Nice cup holders
+Nice electronics
+Side Assist feature
+More Headroom
+More leg room in the back
+New start button and touchless entry
+Informative in dash display
+Bang Olafsen stereo
Negatives
-Cheaper interior
-Electronics have high failure rate
-Transmission clunky
-inconsistent build quality
-Doors no longer have detents or require single finger to close
-Trunk hinges are cheap looking
-Door for ashtray or accessory plug in centre console hard to open and close
-Mirrors do not fold in anymore
-Can’t figure out how to tilt mirrors down when parking, only tilt inwards
-Overall car seems to be built cheaper, does not have the same solid feel of previous model
Have a look at this case with the new CTS, while it is sad the customer had issues look at the response from GM, this is why my next car is going to be a Cadillac
Location: Michigan, United States
Month Year Odo Cost Description
Sep 2007 250 0 First odometer entry.
Sep 2007 250 0 AWD warning lamp came on. A pin was bent and fixed issue. Car had a paint run above the gas door. They wet sanded it out, but it was left with the horrible swirl marks from it.
Oct 2007 2000 0 The is a rumble coming from the rear end of the car starting at 45MPH. GM sent engineers out to do some driving with me and agreed that there is a problem and that it was not normal. They attempted to repair the car immediately by swapping parts from anot
Nov 2007 0 0 New car. GM took back defective car, now I'm in a new one.
Dec 2007 800 0 New car developed same issues as old one. GM decided to repurchase that car from me. I have since gone to a different GM product. The new CTS is an awesome car, but I can't seem to catch a break with them. It's a shame really.
Here’s another review of the new A4:
Positives
+Nice cup holders
+Nice electronics
+Side Assist feature
+More Headroom
+More leg room in the back
+New start button and touchless entry
+Informative in dash display
+Bang Olafsen stereo
Negatives
-Cheaper interior
-Electronics have high failure rate
-Transmission clunky
-inconsistent build quality
-Doors no longer have detents or require single finger to close
-Trunk hinges are cheap looking
-Door for ashtray or accessory plug in centre console hard to open and close
-Mirrors do not fold in anymore
-Can’t figure out how to tilt mirrors down when parking, only tilt inwards
-Overall car seems to be built cheaper, does not have the same solid feel of previous model
Have a look at this case with the new CTS, while it is sad the customer had issues look at the response from GM, this is why my next car is going to be a Cadillac
Location: Michigan, United States
Month Year Odo Cost Description
Sep 2007 250 0 First odometer entry.
Sep 2007 250 0 AWD warning lamp came on. A pin was bent and fixed issue. Car had a paint run above the gas door. They wet sanded it out, but it was left with the horrible swirl marks from it.
Oct 2007 2000 0 The is a rumble coming from the rear end of the car starting at 45MPH. GM sent engineers out to do some driving with me and agreed that there is a problem and that it was not normal. They attempted to repair the car immediately by swapping parts from anot
Nov 2007 0 0 New car. GM took back defective car, now I'm in a new one.
Dec 2007 800 0 New car developed same issues as old one. GM decided to repurchase that car from me. I have since gone to a different GM product. The new CTS is an awesome car, but I can't seem to catch a break with them. It's a shame really.
Wednesday, October 7, 2009
Again, one more time...
Well here we go again! The car is back at the dealer to see if they can fix the CEL, looking at swapping exhaust with a stock one. Should get car back in a couple days and we’ll see what happens.
I have another 2009 B8 2.0T A4 loaner and it actually seems to work, no transmission trouble and all the electronics work.
I attached a video to this post, I was at race City last week for a Legend car race school and at the end they let us do a couple laps in our cars on the oval. I did 2 laps behind that Cadillac SRX, the car sounds amazing. I wish I did more so I could post the full recording. That SRX was hauling, I don’t think I have ever seen an SUV go that fast until the power steering pump blew up! All the videos and pics are on my flickr site (http://www.flickr.com/homeychan ).
I have another 2009 B8 2.0T A4 loaner and it actually seems to work, no transmission trouble and all the electronics work.
I attached a video to this post, I was at race City last week for a Legend car race school and at the end they let us do a couple laps in our cars on the oval. I did 2 laps behind that Cadillac SRX, the car sounds amazing. I wish I did more so I could post the full recording. That SRX was hauling, I don’t think I have ever seen an SUV go that fast until the power steering pump blew up! All the videos and pics are on my flickr site (http://www.flickr.com/homeychan ).
Friday, October 2, 2009
The Real Deal
This is the car I should have bought, it is incredibly sexy! I almost bought a CTS before the S4, but I was enthralled with owning a fancy German car. This car is rated very high for customer satisfaction and reliability by JD Edwards, while it may not have all the luxuries of my S4, it’s really close and actually runs for months at a time(imagine that)! I think my next car will be back to a domestic, man that new CTS-V is amazing!
Thursday, October 1, 2009
Sway me please
Well I have done a lot of research on my check engine light and this would be the first Audi or even car on the planet to have this problem because of a Cat back exhaust. So the explanation from the mechanic does not seem plausible, eitherway car goes back in next Tuesday for service.
*Update* 1 problem resolved, the clunk from the front of the car was the sway bar, the bolt had been sheared off, interesting because I haven’t driven the car hard or had the sway bar off, however the shop has had the car apart many times.
Here is one of the responses I received from a respected company that manufactures and sells Audi performance gear, they do not make exhausts:
A cat back will NOT cause this. They are just using that because their techs are too unqualified to diagnose it properly. This is common and I would look for a more qualified dealer or shop.
Since they had the motor out there are many things they could have messed up.
As for those codes I have not seen those yet. You could very easily just have bad or plugged cats. Why was your short block replaced???? If it was from oil consumption your cats would be easily damaged.
If it idles rough and the cats aren't plugged up I would be looking at the cam tensioners if they were reused and you have no missfire codes.
Like I said they had your motor apart, it sounds like they goofed something on the reassembly.
*Update* 1 problem resolved, the clunk from the front of the car was the sway bar, the bolt had been sheared off, interesting because I haven’t driven the car hard or had the sway bar off, however the shop has had the car apart many times.
Here is one of the responses I received from a respected company that manufactures and sells Audi performance gear, they do not make exhausts:
A cat back will NOT cause this. They are just using that because their techs are too unqualified to diagnose it properly. This is common and I would look for a more qualified dealer or shop.
Since they had the motor out there are many things they could have messed up.
As for those codes I have not seen those yet. You could very easily just have bad or plugged cats. Why was your short block replaced???? If it was from oil consumption your cats would be easily damaged.
If it idles rough and the cats aren't plugged up I would be looking at the cam tensioners if they were reused and you have no missfire codes.
Like I said they had your motor apart, it sounds like they goofed something on the reassembly.
Sunday, September 20, 2009
The saga continues...
Well got the car back again and dealer told me they replaced one of the catalytic converter (cats) and if that does not solve the problem I am on my own. Well I got the Check Engine Light (CEL) back! When the light comes on the fuel mileage is terrible and car runs a bit rough. The same 2 CEL’s are back, P2097 and P2098, right bank too lean and left bank too rich. I am having difficulty believing that the sensors can pick up the change of exhaust after the converters. The mechanic is trying to say velocity has changed, but then it should give the same error for both sides and not say one side is too rich and the other too lean. I simply installed exhaust after the cats, this error doesn’t appear for any other car just mine.
People stop me and tell me they like my car! While I am gracious if they only knew the consistent problems I have had. This car is truly a stripper, looks great but expensive to maintain. Sad part is Audi doesn’t want to help and have left it all on the dealer. I think Audi Canada is punishing me because I have an American car and they frown on cross border shopping. I never imported this car and I never got a awesome deal on the vehicle, so in the end I am getting the shaft with this lemon.
People stop me and tell me they like my car! While I am gracious if they only knew the consistent problems I have had. This car is truly a stripper, looks great but expensive to maintain. Sad part is Audi doesn’t want to help and have left it all on the dealer. I think Audi Canada is punishing me because I have an American car and they frown on cross border shopping. I never imported this car and I never got a awesome deal on the vehicle, so in the end I am getting the shaft with this lemon.
Tuesday, September 15, 2009
Service...Again
Back to its home away from home, the car went in on Monday to fix the outstanding and new problems. Mechanic has been very busy and unable to work on my car; I was supposed to have it back Monday evening. I have a B7 2.0 A4 with the S-Line as a loaner, this car works without any software bugs. Each 2.0 I have had has been different, this one is a slow unit with lots of turbo lag. I don’t understand why you would buy a 2.0 Audi, all you get is the name Audi and you have to pay extra. The car is very boring and not equipped with any great options, you may as well by a fully loaded domestic or Japanese model. At least you would get reliability and a higher trip level, this 2.0 does not even have a trip computer, I can’t set the display to show travel time or anything other than time and kilometres left on the tank. I am told Audi cannot keep the B8 2.0’s in stock, well I am sure there will be a lot of warranty claims in time…
Sunday, September 13, 2009
Another day...
Another day another trip to service for my car, I don’t think I have had the car for more than a week without it having to go back to service since April. It definitely has not run without a CEL or some type of problem for more than 3 days at a time since April! Still working through the Insurance bull to get my stereo replaced. Insurance has been very difficult and taken a really long time trying to save money, I think in the end they saved $40 over my original quote, and dragged this issue out for nearly 5 months. I think in the long run with all the time spent getting quotes and talking to people they probably lost a lot more money. I included a happier picture today of my bike and car. Wherever I go people compliment me on the car, but all I wish for is that it would run for more than 3 days at a time, at this point another civic would be awesome. So for service tomorrow, we have, low oil, Check Engine Light, clips missing to hold door panel on, clunk from front end, and oil seepage on valve cover.
Wednesday, September 9, 2009
Exclusivity and German Vehicles
I wish I had bought the Japanese luxury car with “no soul” as the German car salesman put it. At least it would run for more than a week at a time. My Low oil light just came back on, and the car has a brand new short block right from Germany. I have a CEL that we just keep replacing parts to fix and the front end clunks now. Audi told me to pound sand and won’t honour my warranty and even took away my CPO warranty after giving it to me. While this is a stunning looking car, it is really only good for parking in my driveway, it only looks good but doesn’t actually run. I would like to compare this car to a dating a stripper, they are beautiful but boy are they expensive and high maintenance! This S4 is my stripper... I am not sure these Audi people have anything on domestics, we all just buy into the exclusivity but otherwise they fail more than most other cars. At least now I can say I have to pay $100 for Audi windshield wipers rather than $20 for our old Civic, I can even pay $500 for a Audi windshield that cracks the same as the $200 one on any other car. Today was a bad day for me and my B6 - again.
On a positive note - my car goes in to have the stereo replaced tomorrow after it was stolen in April while the car waited for warranty at the dealer.
On a positive note - my car goes in to have the stereo replaced tomorrow after it was stolen in April while the car waited for warranty at the dealer.
Tuesday, September 8, 2009
B8 Audi Review, domestics Worse - NO WAY!
I have 4 loaners in the last few months while my 2005 Audi B6 S4 has been in the shop. The 3 2.0T loaners I have had all had software bugs or issues with the transmission and I am consistently told the software needs to be upgraded.
Loaner 1: B8 3.2: Car worked great, was pretty fast and had a nice colour display and parking assist, doors opened when you pulled on the handle.
Loaner 2: B8 2.0T: Air conditioning did not work, had to pull door handle twice to open, the car was incredibly slow.
Loaner 3: B8 2.0T Dynamic suspension did not work and you had to pull on door knob twice for it to open, but car had good power, transmission intermittently “clunked”.
Loaner 4: B8 2.0T: Side assist worked intermittently and randomly flashed, car drove well and had way more power, transmission good and door opened on first pull.
Loaner 5: B7 2.0T: Car worked just like a car should, but didn’t have the neat features like start button and all the rest. This car did not need a software upgrade.
I would be hesitant to purchase a B8 Audi and would maybe wait till they fixed all the software glitches and improved build quality, it seems you even need a software upgrade for the tail lights on the Audi SUV after the previous software caused some problems. A friend of mine has another B8 2.0T that makes terrible noises intermittently at start-up and barely runs initially, but I am sure you can get a software upgrade for that too.
I don't think buying an Audi is a good idea.
Loaner 1: B8 3.2: Car worked great, was pretty fast and had a nice colour display and parking assist, doors opened when you pulled on the handle.
Loaner 2: B8 2.0T: Air conditioning did not work, had to pull door handle twice to open, the car was incredibly slow.
Loaner 3: B8 2.0T Dynamic suspension did not work and you had to pull on door knob twice for it to open, but car had good power, transmission intermittently “clunked”.
Loaner 4: B8 2.0T: Side assist worked intermittently and randomly flashed, car drove well and had way more power, transmission good and door opened on first pull.
Loaner 5: B7 2.0T: Car worked just like a car should, but didn’t have the neat features like start button and all the rest. This car did not need a software upgrade.
I would be hesitant to purchase a B8 Audi and would maybe wait till they fixed all the software glitches and improved build quality, it seems you even need a software upgrade for the tail lights on the Audi SUV after the previous software caused some problems. A friend of mine has another B8 2.0T that makes terrible noises intermittently at start-up and barely runs initially, but I am sure you can get a software upgrade for that too.
I don't think buying an Audi is a good idea.
Tuesday, September 1, 2009
Mother Trucker!
Wow – I thought this was finally over and the oil situation was fixed. Well today was another eye opener, at lucky 97,777km the oil light came back on! And I also heard a pronounced clunk from the front end like I did last week when the tire blew up, except this time the tires are fine. Something is broken or not connected back up properly in the front of this car. The car also gave the worst fuel mileage ever with 300km’s to a tank of fuel before the CEL came back on, the week before without the CEL the car gave over 400Km’s to a tank of fuel city driving, which is impressive. So let’s review, Check Engine Light (CEL), low oil light, clunking from the front end and poor fuel mileage.
This oil light may be within Audi standards, since this is the only car I know of that you have to add oil between services regularly, almost like an old two stroke!
This oil light may be within Audi standards, since this is the only car I know of that you have to add oil between services regularly, almost like an old two stroke!
Sunday, August 30, 2009
The Life of an Audi
When I bought this German car I bought it thinking “it’s gotta be waaay better than a domestic!”, after all I owned a Ford Thunderbird Super Coupe that cost a fortune to maintain. I mean really European cars are far more refined, haven’t the Germans been making cars the longest? Germans tell you they had a car before the model T, so I expected the car to be incredibly refined, reliable and rawesome (couldn’t think of another “R”). Little did I know this car would spend most of its life at the service department. The build quality of the new Audi’s is appalling; I don’t know why the domestics have such a bad name. Did you know that on a Audi Q7 SUV, there is a software update for the light bulbs! To go along with the other ones I have personally encountered with the side assist and dynamic suspension. I am incredibly disappointed not just in the quality but the customer service from Audi, but it’s only a matter of time before it catches up to them... Audi 5000 for now, until my next post.
-you have to be an 80’s person to get the Audi 5000 comment, but look it up on Google, I am sure you can find out why it was used as slang in rap songs from the period.
-you have to be an 80’s person to get the Audi 5000 comment, but look it up on Google, I am sure you can find out why it was used as slang in rap songs from the period.
Saturday, August 29, 2009
Back to Germany?
Well guess what, the Check Engine Light (CEL) just won’t go away. It’s back and the car is back in for service. The next steps are to test the catalytic converters and make sure they are not plugged. I wonder what else will break after this? On the bright side the car has more new parts than old now!
Monday, August 24, 2009
Back to Germany - Maybe...?
Here is another meathead response from Audi, well they contradict themselves since the service records show the problem started at 41,000kms.
Well I drove a new 4 door M3 and man the thing was amazing! I brought my car to see what they would give me on a trade and they told me 15k! Holy crap, talk about taking it without lube, they wanted $71k for a used 08 with 20,000km’s on it. Wow that would be giant difference. I guess I am stuck with this car till the wheels fall off, but that could be tomorrow since one nearly fell off last week.
*UPDATE* Car is going back to the dealer on Thursday for the Check Engine Light issues, looks like the oxygen sensors did not fix the problem. I think they are going to try the catalytic converters now. I will have another loaner so we’ll see what unique problems this one has.
In my dreams I would have a 4 door M3, instead of this pile of Audi, all though it does look awesome on the road and sounds great with the exhaust, I would hope the M3 actually ran for more than 3 days at a time.
Well I drove a new 4 door M3 and man the thing was amazing! I brought my car to see what they would give me on a trade and they told me 15k! Holy crap, talk about taking it without lube, they wanted $71k for a used 08 with 20,000km’s on it. Wow that would be giant difference. I guess I am stuck with this car till the wheels fall off, but that could be tomorrow since one nearly fell off last week.
*UPDATE* Car is going back to the dealer on Thursday for the Check Engine Light issues, looks like the oxygen sensors did not fix the problem. I think they are going to try the catalytic converters now. I will have another loaner so we’ll see what unique problems this one has.
In my dreams I would have a 4 door M3, instead of this pile of Audi, all though it does look awesome on the road and sounds great with the exhaust, I would hope the M3 actually ran for more than 3 days at a time.
Friday, August 14, 2009
*Sigh*
Well more bad news, again. I am getting the shaft from my insurance company on my Pioneer Avic Navigation system that was stolen out of the car while it was at the dealership. I have attached a picture of the life of my car! People always ask how I stay so calm with all these problems, look through the blog and tell me how I could have made it better by freaking out? I think laughing all this off is all I can do, either way all these actions will eventually catch-up to the guilty parties, maybe not today but tomorrow and then I’ll be vindicated.
Thursday, August 13, 2009
No, Not again!
Well I finally got my car back, new AC, new door panel, new steering wheel, new oxygen sensors – Awesome! Got a flat almost immediately and now it is going to take a week to order the tire (Conti Sport Contact 3) from the US. Looks like the Audi mechanic gets to stay, no check engine light yet.
Interestingly the 2009 2.0 A4 service loaner issues with “side assist” is a known issue and the car requires a software upgrade. That’s just odd for a company the size of Audi to put out cars with so many problems. This post is a little glum because I had the car for a few hours before it broke again, this time don’t think I can blame Audi, but I wish it would end and I could just drive instead of just paying.
Interestingly the 2009 2.0 A4 service loaner issues with “side assist” is a known issue and the car requires a software upgrade. That’s just odd for a company the size of Audi to put out cars with so many problems. This post is a little glum because I had the car for a few hours before it broke again, this time don’t think I can blame Audi, but I wish it would end and I could just drive instead of just paying.
Friday, August 7, 2009
I got soul
My dealer was nice enough to provide me with another loaner while they dismantle my car again. This is my forth loaner and has its own quirks. When I was shopping for a car, I was looking at a Cadillac, Infiniti, Acura, Lexus, Benz and Audi. The Mercedes salesman told me the Japanese cars have no soul, once you have driven one you’ve driven them all! I actually believed him because after driving the S4, I said this is the car for me! However I think Audi has taken it to a new level, of the 3 2.0’s I have driven, the first one ran terrible, Dynamic suspension and the AC did not work, the second one the doors did not open when you pulled on the handle and you could only turn ASR off and nothing else, this new 2.0 the side impact feature to let you know when a car is in your blind spot does not work. It doesn’t go off or sometimes just randomly starts flashing when nothing is beside me and I change lanes. These cars definitely have soul, if variety and dysfunction counts; I wonder if that’s what Audi was aiming for? To be fair the 3.2 had no problems, the Dynamic suspension, door entry, side impact and power was great.
Thursday, August 6, 2009
Burn it all!
Audi Canada called me because of my comments on a service survey, I pointed out that Audi sucks and I would never buy another one or wish one on my worst enemy, but my dealer is amazing and have gone above and beyond to help me. So the guy from Audi called, I tell him Audi sucks and the dealer is great and he says “thanks, I am glad you have had such a positive experience with Audi” I had to clarify with the dealer, he says “great, thanks for filling out the survey!” - Wow but I guess these are call centre people with no authority.
Dealer called, partial removal of engine to replace AC compressor, still troubleshooting CEL errors, mechanic thinks wire may have been pinched with short throw shifter install, because tranny had to be lowered. Tranny does not have to be lowered for shifter install; install is done from inside the cab of car with 5 tools, not rocket science. Besides this dealer is taking responsibility for repairs and service manager and writer are great. This is still going to cost me 2 to 3k again, I wish the car would catch on fire except I would get screwed by insurance, so that can’t happen.
Dealer called, partial removal of engine to replace AC compressor, still troubleshooting CEL errors, mechanic thinks wire may have been pinched with short throw shifter install, because tranny had to be lowered. Tranny does not have to be lowered for shifter install; install is done from inside the cab of car with 5 tools, not rocket science. Besides this dealer is taking responsibility for repairs and service manager and writer are great. This is still going to cost me 2 to 3k again, I wish the car would catch on fire except I would get screwed by insurance, so that can’t happen.
Wednesday, August 5, 2009
Back to Germany!
I don't think the factory mechanic is convinced the Oxygen sensors are installed wrong. My car is not chipped, it just has a cat back. The service manager told the mechanic he fixes it or he goes back to germany, his choice! :)
We'll see if he is there on Friday!
We'll see if he is there on Friday!
This %$@^ just never ends!
Ok here so here is chapter 200 in the Audi S4 saga! Just got off the phone with my dealer, checking the Oxygen sensors is only about a 4 hour job and they will cover those costs because of the engine swap - that’s good news. The bad news the AC compressor is going to be a little more difficult, the Audi manual says remove engine! You would think by now my engine would be quick release... Tech is figuring out a different way to remove the AC compressor. The good news out of all this is on the forums my car has had every common failure, only two left are windows and sun roof, and those are reasonably cheap to fix compared to the thousands I’ve spent. I can see why Audi is tough on warranty, they would go bankrupt if they actually honoured all the warranty problems!
Also learned a valuable lesson on insurance, it’s a “cost offsetter” and not to be used to provide “replacement costs”. Gotta change my expectation that insurance actually pays to replace your stuff, I think they just want to pay as little as possible, after all they have margins too.
The service guy at Glenmore Audi told me the seat cover replacement books at 2.5 hours and shop rate is $130, insurance said they will pay $90 and 1 hour. I like the tactics and I will have to try that when buying insurance. :)
Also learned a valuable lesson on insurance, it’s a “cost offsetter” and not to be used to provide “replacement costs”. Gotta change my expectation that insurance actually pays to replace your stuff, I think they just want to pay as little as possible, after all they have margins too.
The service guy at Glenmore Audi told me the seat cover replacement books at 2.5 hours and shop rate is $130, insurance said they will pay $90 and 1 hour. I like the tactics and I will have to try that when buying insurance. :)
Tuesday, August 4, 2009
Insurance - 04-Aug-2009
Still working on resolving my insurance issues for the stolen stereo in my car, this never ends. So it looks like the insurance company prices are considerably lower or at cost to Mobile Sounds where I originally bought the gear and had it installed. Mobile is now refusing to purchase the parts at those prices, so I have to work it out with my insurance company. I want Mobile Sounds to install the parts because they know what they are doing, I really don’t want to bring my car to Futureshop or Best Buy. I hope soon I can get my stuff installed and get the car finished.
Picked up the car from the German Car Specialists (Two Square) and the bill was less than expected only $900. AC still doesn’t work though and I am told it will cost an additional $2000 for the compressor and dryer. I am going to bring the car back to the dealer and see.
- Check Engine Light back on, hope that gets fixed tomorrow.
- Door still damaged from break-in.
- Missing some of the sound pan under the car.
- Missing bracket on seat rail.
- Missing stereo.
Nothing is easy with this car at all. The insurance adjuster is really nice, but I don’t think she has anything to do with how much I will get the shaft on my replacement parts. Seems like insurance is not to replace your stolen parts but to provide some offset to the repurchase of your stolen parts. I guess I need to get rid of my pre conceived conceptions of insurance.
Picked up the car from the German Car Specialists (Two Square) and the bill was less than expected only $900. AC still doesn’t work though and I am told it will cost an additional $2000 for the compressor and dryer. I am going to bring the car back to the dealer and see.
- Check Engine Light back on, hope that gets fixed tomorrow.
- Door still damaged from break-in.
- Missing some of the sound pan under the car.
- Missing bracket on seat rail.
- Missing stereo.
Nothing is easy with this car at all. The insurance adjuster is really nice, but I don’t think she has anything to do with how much I will get the shaft on my replacement parts. Seems like insurance is not to replace your stolen parts but to provide some offset to the repurchase of your stolen parts. I guess I need to get rid of my pre conceived conceptions of insurance.
Wednesday, July 29, 2009
Spoke to the service manager at my dealer today and he was very nice, the car is scheduled to go back in on Wednesday to have the CEL issues looked at.
I had brought the car to a local German car specialist when I couldn't get a hold of the dealer and they said after very complete testing the Oxygen sensors are connected up reversed. Glenmore Audi will fix the issue if this is really the problem next week. I was also told the AC needed a valve replaced, the total charge for all these parts and diagnosis is $1200. After the valve replacement the car still blows hot so it needs a compressor now too, I am told the old valve was no good. I think I am quickly getting up to the $2000 guess except this is just for the AC.
I am not sure I have enough money to operate this car.
I had brought the car to a local German car specialist when I couldn't get a hold of the dealer and they said after very complete testing the Oxygen sensors are connected up reversed. Glenmore Audi will fix the issue if this is really the problem next week. I was also told the AC needed a valve replaced, the total charge for all these parts and diagnosis is $1200. After the valve replacement the car still blows hot so it needs a compressor now too, I am told the old valve was no good. I think I am quickly getting up to the $2000 guess except this is just for the AC.
I am not sure I have enough money to operate this car.
Monday, July 27, 2009
More Problems
Well costs are adding up, it seems it will cost about $500 to figure out why the AC is not working and the following codes are coming on:
P2097
Description:
Post catalyst fuel trim system too rich
P2098
Description:
Post catalyst fuel trim system too lean
Searching all the threads seems like a collection of people with S4’s with failed AC, codes and oil consumption. I have included some links but I am not sure how Audi gets away with it!
P2097
Description:
Post catalyst fuel trim system too rich
P2098
Description:
Post catalyst fuel trim system too lean
Searching all the threads seems like a collection of people with S4’s with failed AC, codes and oil consumption. I have included some links but I am not sure how Audi gets away with it!
Sunday, July 26, 2009
Build Quality
My third 2009 loaner 2.0 A4 had air conditioning and was considerably faster than the previous 2.0. It was so much faster I thought it was a 3.2! I guess the previous car had some issues, I feel sorry for whomever buys that car. The new car however also had problems, the transmission was very “lumpy” and at times I thought it was going to fall out, the button to turn off ESP also did not work, it only did “ASR/ESP on” or “ASR off”, out of the three loaners two had problems, hopefully sooner than later this all catches up with Audi. Out of the 3 cars both 2.0 had issue, the single 3.2 seemed very good and I liked it much better than the 2.0, it was quieter, less buzzy and had consistent power and good fuel mileage.
I dropped my car at a private garage to have the AC and CEL codes repaired, hopefully this is not another $2000 job. Sadly my dealer is not calling me back, maybe I'll stop in and see what is happening, I am sure the explanation is legit.
I dropped my car at a private garage to have the AC and CEL codes repaired, hopefully this is not another $2000 job. Sadly my dealer is not calling me back, maybe I'll stop in and see what is happening, I am sure the explanation is legit.
Thursday, July 23, 2009
23-July-2009
The saga continues, I can’t get the dealer to phone me back for some reason, must be a good reason as they have been great to me so far. I really would like to get the AC and check engine light fixed and wrap this all up. The insurance company is in the process of finalizing the replacement stereo, it has now come in from Pioneer, but my settlement is reduced by 10% for depreciation, hope to have it all installed next weekend. The insurance representative and the guys from Mobile sounds have all been great. Seems everybody but Audi has been great, funny whenever I tell this story people are amazed at what poor customer service and disregard for the customer that exists within Audi. Odd I never thought buying a luxury car would mean poor service, I always thought you get what you pay for, not in this case. A friend of mine had a luxury car that spent most of its time in the shop too; he traded it on a Hyundai and has no problems since! I don’t know if I could buy a Hyundai though, maybe a Cadillac is in my future, support North American.
Thursday, July 16, 2009
16-Jul-2009
So I finally got my car back and I sure am happy that it runs! Not to sound ungrateful but I get a Check Engine Light (CEL) for the catalytic converters that says:
P2096 Post CAT Fuel Trim too lean
P2099 Post CAT Fuel Trim too rich
Also my air conditioning no longer works and these are the hottest months here. I have been told I need a new condenser for the AC and that cost $1500, no reason for the CEL has been given yet but every time it has been cleared it comes back in a day or so. I don’t understand why the AC would suddenly break, but I guess it has, it did work when the car was dropped off though.
This car is a money pit.
P2096 Post CAT Fuel Trim too lean
P2099 Post CAT Fuel Trim too rich
Also my air conditioning no longer works and these are the hottest months here. I have been told I need a new condenser for the AC and that cost $1500, no reason for the CEL has been given yet but every time it has been cleared it comes back in a day or so. I don’t understand why the AC would suddenly break, but I guess it has, it did work when the car was dropped off though.
This car is a money pit.
No Warranty
The continuing saga, after I called them to tell them I got a letter saying I had warranty, this letter followed shortly after. Audi sounds like a group of people that have no idea what is going on or how to treat customers.
Sunday, June 14, 2009
14-June-2009
My dealer told me the car is running and should be ready to go soon, this is a bittersweet moment. I get my car back which is great, just too bad it’s going to be hard to enjoy it because of how Audi treated me.
Throughout this process my dealer provided me with a loaner car, the first was a 3.2 litre 2009 A4 and the second a 2.0 litre 2009 A4. The second car the 2.0 hopefully is not a representation of Audi’s build quality, the Dynamic suspension did not work and I was told this is typical on these cars until dealers apply a software update. The second issue I had was the Air Conditioning did not work on the car, it’s brand new! The car only blows in outside air and boy does that black interior get hot. On a positive note the new electronics package on the cars is very nice; I like the park assist and the blind spot indicator on the mirrors. The new mirrors are also larger which gives better visibility on the side. My favourite is the keyless entry and start button although the second loaner car required me to pull the handle twice prior to unlocking while the 3.2 unlocked as soon as I was close.
Anyways this upcoming week may be very busy since the car will have to go back to the stereo store to have the Nav and related equipment all re-installed. The insurance company is applying a 10% depreciation to all the equipment :(.
Throughout this process my dealer provided me with a loaner car, the first was a 3.2 litre 2009 A4 and the second a 2.0 litre 2009 A4. The second car the 2.0 hopefully is not a representation of Audi’s build quality, the Dynamic suspension did not work and I was told this is typical on these cars until dealers apply a software update. The second issue I had was the Air Conditioning did not work on the car, it’s brand new! The car only blows in outside air and boy does that black interior get hot. On a positive note the new electronics package on the cars is very nice; I like the park assist and the blind spot indicator on the mirrors. The new mirrors are also larger which gives better visibility on the side. My favourite is the keyless entry and start button although the second loaner car required me to pull the handle twice prior to unlocking while the 3.2 unlocked as soon as I was close.
Anyways this upcoming week may be very busy since the car will have to go back to the stereo store to have the Nav and related equipment all re-installed. The insurance company is applying a 10% depreciation to all the equipment :(.
Tuesday, June 9, 2009
09-June-2009
This picture seems to sum up my car and my opinion of Audi Canada - Garbage.
I have not posted a lot lately, I was out of town. I am back but will be gone again this weekend.
I have been told by the dealer that the short block has arrived and the valve stem seals have been replaced in the heads. Looks like there might have been some leakage through the valve stems and now it has been fixed I hope. My insurance company is working with me to get my stereo replaced and hopefully that can all be co-ordinated so when I get the car back it is all fixed. My dealer rules!
Audi Canada is a giant pain in the butt and sadly I really despise those people. I can’t understand what I am missing to explain why they have treated me the way they have. You buy a luxury car it breaks because of a manufacturers defect, the car goes in for service several times while within the warranty period and they deny warranty. They are always vague and provide a reason that suits the situation. Bottom line Audi sucks!
I have not posted a lot lately, I was out of town. I am back but will be gone again this weekend.
I have been told by the dealer that the short block has arrived and the valve stem seals have been replaced in the heads. Looks like there might have been some leakage through the valve stems and now it has been fixed I hope. My insurance company is working with me to get my stereo replaced and hopefully that can all be co-ordinated so when I get the car back it is all fixed. My dealer rules!
Audi Canada is a giant pain in the butt and sadly I really despise those people. I can’t understand what I am missing to explain why they have treated me the way they have. You buy a luxury car it breaks because of a manufacturers defect, the car goes in for service several times while within the warranty period and they deny warranty. They are always vague and provide a reason that suits the situation. Bottom line Audi sucks!
Tuesday, June 2, 2009
Nav Unit?
This is whats left of my Nav unit while my dealer and me have been fighting with Audi to get warranty. My car was broken into and all of my stereo equipment stolen.
Thursday, May 28, 2009
28-May-2009
I am off to Salt lake City today for World Superbike at Miller Motorsports park and will try to post any updates as they come in.
For today here are some more comments I recieved by email, some are entertaining:
====================
WOW! I would never expect Audi to behave this way. Maybe because this is Audi Canada, but that should be a “non-issue” here. My Dad has an A8 for some time now (I believe he is on his second now), some other people have these cars for years too, and never heard such story, but that is in Europe, maybe this is the difenerece. I took liberty to forward to some of my friends here – you never know, maybe someone knows someone that could help.
I hope you chose your bikes better than cars now…LOL
BTW – ho’s going? Haven’t heard from you in some time.
=====================
"Ryan use the clutch more often."
=====================
Holy F dude.....
For today here are some more comments I recieved by email, some are entertaining:
====================
WOW! I would never expect Audi to behave this way. Maybe because this is Audi Canada, but that should be a “non-issue” here. My Dad has an A8 for some time now (I believe he is on his second now), some other people have these cars for years too, and never heard such story, but that is in Europe, maybe this is the difenerece. I took liberty to forward to some of my friends here – you never know, maybe someone knows someone that could help.
I hope you chose your bikes better than cars now…LOL
BTW – ho’s going? Haven’t heard from you in some time.
=====================
"Ryan use the clutch more often."
=====================
Holy F dude.....
Wednesday, May 27, 2009
27-May-2009
Been away up north in Fort McMurray for the last two days, have not heard anything from Audi or dealer again. I will follow up with the dealer next week when i am back from Salt Lake City next Tuesday.
On Monday I had a conversation with Christopher from Audi and he was not aware of the letter from Audi Canada explaining I had warranty. Seems like the warranty department doesn't know the rules that the service department is trying to force on me. He asked me to fax him the letter but I directed him to the blog, which he refused to visit, so I emailed him the link to the blog at audicare@audi.com.
Here are some well wishing emails I recieved:
Sorry to hear about this shit going down with Audi Ryan. I always thought Audi was a stand up respectable company and a car I would consider buying if I had the gold coins to do it. This changed my mind about Audi and what they are all about!
They are proving they are just another corporate giant trying to screw the little guy again after they taking your hard earned cash! What a bunch of tight ass excuse making a$$holes!
------------------
"Man, I'm steering clear of Audi after your experience. It's bad enough they can't do a proper ring seal, even worse that they've left you out to dry like they have. I hope you get it resolved to your satisfaction. Good luck with it Ryan."
On Monday I had a conversation with Christopher from Audi and he was not aware of the letter from Audi Canada explaining I had warranty. Seems like the warranty department doesn't know the rules that the service department is trying to force on me. He asked me to fax him the letter but I directed him to the blog, which he refused to visit, so I emailed him the link to the blog at audicare@audi.com.
Here are some well wishing emails I recieved:
Sorry to hear about this shit going down with Audi Ryan. I always thought Audi was a stand up respectable company and a car I would consider buying if I had the gold coins to do it. This changed my mind about Audi and what they are all about!
They are proving they are just another corporate giant trying to screw the little guy again after they taking your hard earned cash! What a bunch of tight ass excuse making a$$holes!
------------------
"Man, I'm steering clear of Audi after your experience. It's bad enough they can't do a proper ring seal, even worse that they've left you out to dry like they have. I hope you get it resolved to your satisfaction. Good luck with it Ryan."
Monday, May 25, 2009
New Excuse!
Audi just announced the newest excuse for denying warranty to the Alberta Arbitration & Mediation Society (www.aams.ab.ca)....
My car does not qualify for warranty because it is.....wait for it....an American car. Never mind it's registered in Canada and has been fully warrantied until this problem AND I have in my possession a letter from Audi Canada stating my warranty has been successfully transferred with a handbook explaining what is covered, which incidentally on page 5 (What is covered), first point states "Engine - block, pistons, connecting rods, crankshaft, oil pump...
We'll wait for the next one.
My car does not qualify for warranty because it is.....wait for it....an American car. Never mind it's registered in Canada and has been fully warrantied until this problem AND I have in my possession a letter from Audi Canada stating my warranty has been successfully transferred with a handbook explaining what is covered, which incidentally on page 5 (What is covered), first point states "Engine - block, pistons, connecting rods, crankshaft, oil pump...
We'll wait for the next one.
25-May-2009
Received a document in the mail from Audi, that welcomes me to the CPO warranty program, this means my car is covered till 160,000 or 2011. I wonder what excuse they will have now for denying warranty.
Spoke to dealer this morning and it seems they have ordered a new short block at their expense; this is a $12k part! I am happy to be getting closer to driving my car again, but feel terrible for the dealer. Hopefully dealer is able to recover costs from Audi, sent them a copy of my CPO warranty letter.
Spoke to dealer this morning and it seems they have ordered a new short block at their expense; this is a $12k part! I am happy to be getting closer to driving my car again, but feel terrible for the dealer. Hopefully dealer is able to recover costs from Audi, sent them a copy of my CPO warranty letter.
Audi Phone Messages
(5/5):"Hello this message is for Ryan Fernandes, this is Constable Shannon calling from the Calgary police service. We're just it's Glenmore Audi and we're just trying to talk to you to to take your complaint. So, perhaps you could call me back ASAP you can reach me on my cell phone tonight xxx-x013 again it's Constable Shannon. Thank you very much." - spoken through SpinVoxUNKNOWN
->From the day my stereo was stolen out of my car
(5/7):"Hello this is Richard for Mr Fernandez this is Maria Vasquez calling from Audi Canada. I just wanted to further touch base with you to let you know that I'm still evaluating your concern. I am working with some internal resources in relationship to them I do not have any additional information but I will follow up with you again on Monday. If you have questions please feel free to contact me at 8008222834." - spoken through SpinVoxUNKNOWN
-> I think this was the one empathetic Audi rep
(5/13):"Yes hi Mr Fernandez this is Christopher here with Audi's Corporate offices. I'm actually with Audi Canada. I hope all is well there Mr Fernandez. Make sure wanted to supervise us here. I do wanna touch base with you. If you like to give us a call back at 8008222834 Mr Fernandez. If if I'm not available ___ just leave them a good phone number and a time for me to reach you. Thank you so much. Bye bye." - spoken through SpinVoxUNKNOWN
-> Sounds so easy but you can never get a hold of this guy and he always calls back in 24 to 48 hours.
(5/20):"Yes Mr ___ this is Christopher over here with Audi sir hope all is well their. ___ I did wanna touch base with you seem that theirs been some some involvement here in the case you know I do wanna give you our position in a way as well. The number is to get us back here is always is 8008222834. Thank you." - spoken through SpinVox
-> Message once they found out a lawyer was calling asking for information.
->From the day my stereo was stolen out of my car
(5/7):"Hello this is Richard for Mr Fernandez this is Maria Vasquez calling from Audi Canada. I just wanted to further touch base with you to let you know that I'm still evaluating your concern. I am working with some internal resources in relationship to them I do not have any additional information but I will follow up with you again on Monday. If you have questions please feel free to contact me at 8008222834." - spoken through SpinVoxUNKNOWN
-> I think this was the one empathetic Audi rep
(5/13):"Yes hi Mr Fernandez this is Christopher here with Audi's Corporate offices. I'm actually with Audi Canada. I hope all is well there Mr Fernandez. Make sure wanted to supervise us here. I do wanna touch base with you. If you like to give us a call back at 8008222834 Mr Fernandez. If if I'm not available ___ just leave them a good phone number and a time for me to reach you. Thank you so much. Bye bye." - spoken through SpinVoxUNKNOWN
-> Sounds so easy but you can never get a hold of this guy and he always calls back in 24 to 48 hours.
(5/20):"Yes Mr ___ this is Christopher over here with Audi sir hope all is well their. ___ I did wanna touch base with you seem that theirs been some some involvement here in the case you know I do wanna give you our position in a way as well. The number is to get us back here is always is 8008222834. Thank you." - spoken through SpinVox
-> Message once they found out a lawyer was calling asking for information.
Sunday, May 24, 2009
The Dealer
My Dealer
This blog may seem anti Audi, but I want to comment on the outstanding job being done by my dealer so far. My dealer has been fantastic and if they sold another brand of car I would buy from them! The service guys are genuine and seem to do good work, I’ve heard some people refer to the dealer as “the stealer”, but not these guys. They have gone above and beyond on numerous occasions to date; in fact this has become a Ryan and Glenmore Audi against Audi Canada. Audi has denied me warranty because my dealer had “missed opportunities” and has pointed the finger squarely at the dealer. Problem I have with that thinking is the dealer did not build the faulty engine; all they have done is troubleshoot the issue, if the dealer misdiagnosed the problem, it doesn’t change the fact the car came off the line with a defect from Audi! So far the dealer has offered to pay for my stereo that was stolen out of my car and have provided me with a loaner; at least having them being reasonable has helped make this a little better. I will happily bring my car to the dealer for service if it ever runs again!
If the rest of Audi's dealer network is this good, I can understand how they stay in business, because it's certainly not a result of customer service from Corporate.
This blog may seem anti Audi, but I want to comment on the outstanding job being done by my dealer so far. My dealer has been fantastic and if they sold another brand of car I would buy from them! The service guys are genuine and seem to do good work, I’ve heard some people refer to the dealer as “the stealer”, but not these guys. They have gone above and beyond on numerous occasions to date; in fact this has become a Ryan and Glenmore Audi against Audi Canada. Audi has denied me warranty because my dealer had “missed opportunities” and has pointed the finger squarely at the dealer. Problem I have with that thinking is the dealer did not build the faulty engine; all they have done is troubleshoot the issue, if the dealer misdiagnosed the problem, it doesn’t change the fact the car came off the line with a defect from Audi! So far the dealer has offered to pay for my stereo that was stolen out of my car and have provided me with a loaner; at least having them being reasonable has helped make this a little better. I will happily bring my car to the dealer for service if it ever runs again!
If the rest of Audi's dealer network is this good, I can understand how they stay in business, because it's certainly not a result of customer service from Corporate.
Saturday, May 23, 2009
23-May-2009 Some Pictures
Here are some pictures of my car as it sits for the last 7 weeks. My dealer has been fantastic and very helpful, after my discussion with Audi yesterday it seems that it's me and the dealer against Audi. The comments on the phone about "missed opportunities" and "not normally throwing dealers under the bus" cover it perfectly. If someone could tell me what "missed opportunities" mean I would really appreciate it.Friday, May 22, 2009
Letter to Audi from lawyer
File No: 09-xxxx
May 21, 2009 via mail
Audi Canada
Corporate Headquarters
777 Bayly Street West
Ajax, Ontario, Canada
L1S 7G7
Attention: Mediation/Arbitration Unit
Dear Sir:
RE: Ryan Fernandez’s Audi Repairs and Warranty
Please be advised that we have been retained by Ryan Fernandez in regard to this matter. Mr. Fernandez is the owner of a 2005 Audi S4 - Serial No: WAUPL68E55XXXXX, Description 05, S4, S4, 6SPD. This motor vehicle has been repaired and serviced at XXXX XXXXX, XX Rxxxxrd Way SW, Calgary, Alberta on sixteen (16) occasions between September 22, 2006 and February 11, 2009. Unfortunately, the car still continues to experience problems in relation to the oil consumption and related issues.
On September 22, 2006 our client first brought his car to XXXXX Audi, with 49,759 km on it and had the engine oil replaced by synthetic oil and had the filter changed. The car was returned to the dealership on December 11, 2006, at 51,994 km, because another oil and filter change was needed. Our client had to take his car into the dealership six times throughout 2007, due to oil consumption problems. In 2008, our client again had to take the vehicle into the dealership 6 times because of the high level of oil consumption of the car. In 2009 Mr. Fernandez has already had to bring his car in twice because of continued problems in relation to the oil consumption of the car.
On July 28, 2008 Mr. Fernandez brought his car into the dealership at 79,097 km in order to have the oil weighed as per Audi procedure to determine consumption and he was told that according to Audi’s policy he was to return to the dealership in 1000 km in order to have the oil drained and weighed again for comparison. He brought the car back on August 18, 2008 at 80,768 km in order
to have the oil consumption checked. The dealership drained and weighed the oil and found the car to be down 1.7 kgs of oil in 1700 km. At this time Mr. Fernandez was told that since his car is now over 80,000 km it is not covered by warranty. However, this problem did not arise at this time, the oil consumption problem was specifically brought to the attention of Gxxxxxe Audi on June 1, 2007 at 41,992 km and the owner has continued to try and deal with this problem while the vehicle was well within the range of warranty coverage.
In addition, the car has extended warranty coverage but Audi Canada has failed to allow our client to switch the warranty to the appropriate owner because Audi said they made changes to their policy on August 1, 2006 and the car was registered on August 31, 2006. Mr. Fernandez was proactive in this matter and tried to minimize the loss by having his vehicle covered under warranty, if not for Audi Canada’s refusal to cooperate the vehicle in question would still be covered by warranty.
It is our understanding that Gxxxxxe Audi has volunteered to re-ring the car at no expense to the owner; this repair would include both parts and labor. While we appreciate this offer in order to accept it we require the following:
Written authorization by Audi Canada that the owner will not be charged for any of the repairs that Gxxxxxe Audi offered to complete;
A written assurance by Audi Canada that if these repairs do not permanently solve the problem then Gxxxxxe Audi will continue to repair the car at no cost to the owner; and
That Audi Canada transfer the extended warranty, until 2011 or 160,000 km, documents to our client’s name;
ALTERNATIVE our client is prepared to accept another Audi of similar make, model and year, with the extended warranty coverage in exchange for his Audi.
We require the above in order to guarantee that this issue will continue to be attended to in a timely and efficient manner. If you have any questions in regards to the contents of this letter please advise our office.
We look forward to a speedy resolution to this issue.
Yours truly,
XXXXXXXXXX
Barrister & Solicitor
RRM/clm
cc: XXXXXXXXXX
May 21, 2009 via mail
Audi Canada
Corporate Headquarters
777 Bayly Street West
Ajax, Ontario, Canada
L1S 7G7
Attention: Mediation/Arbitration Unit
Dear Sir:
RE: Ryan Fernandez’s Audi Repairs and Warranty
Please be advised that we have been retained by Ryan Fernandez in regard to this matter. Mr. Fernandez is the owner of a 2005 Audi S4 - Serial No: WAUPL68E55XXXXX, Description 05, S4, S4, 6SPD. This motor vehicle has been repaired and serviced at XXXX XXXXX, XX Rxxxxrd Way SW, Calgary, Alberta on sixteen (16) occasions between September 22, 2006 and February 11, 2009. Unfortunately, the car still continues to experience problems in relation to the oil consumption and related issues.
On September 22, 2006 our client first brought his car to XXXXX Audi, with 49,759 km on it and had the engine oil replaced by synthetic oil and had the filter changed. The car was returned to the dealership on December 11, 2006, at 51,994 km, because another oil and filter change was needed. Our client had to take his car into the dealership six times throughout 2007, due to oil consumption problems. In 2008, our client again had to take the vehicle into the dealership 6 times because of the high level of oil consumption of the car. In 2009 Mr. Fernandez has already had to bring his car in twice because of continued problems in relation to the oil consumption of the car.
On July 28, 2008 Mr. Fernandez brought his car into the dealership at 79,097 km in order to have the oil weighed as per Audi procedure to determine consumption and he was told that according to Audi’s policy he was to return to the dealership in 1000 km in order to have the oil drained and weighed again for comparison. He brought the car back on August 18, 2008 at 80,768 km in order
to have the oil consumption checked. The dealership drained and weighed the oil and found the car to be down 1.7 kgs of oil in 1700 km. At this time Mr. Fernandez was told that since his car is now over 80,000 km it is not covered by warranty. However, this problem did not arise at this time, the oil consumption problem was specifically brought to the attention of Gxxxxxe Audi on June 1, 2007 at 41,992 km and the owner has continued to try and deal with this problem while the vehicle was well within the range of warranty coverage.
In addition, the car has extended warranty coverage but Audi Canada has failed to allow our client to switch the warranty to the appropriate owner because Audi said they made changes to their policy on August 1, 2006 and the car was registered on August 31, 2006. Mr. Fernandez was proactive in this matter and tried to minimize the loss by having his vehicle covered under warranty, if not for Audi Canada’s refusal to cooperate the vehicle in question would still be covered by warranty.
It is our understanding that Gxxxxxe Audi has volunteered to re-ring the car at no expense to the owner; this repair would include both parts and labor. While we appreciate this offer in order to accept it we require the following:
Written authorization by Audi Canada that the owner will not be charged for any of the repairs that Gxxxxxe Audi offered to complete;
A written assurance by Audi Canada that if these repairs do not permanently solve the problem then Gxxxxxe Audi will continue to repair the car at no cost to the owner; and
That Audi Canada transfer the extended warranty, until 2011 or 160,000 km, documents to our client’s name;
ALTERNATIVE our client is prepared to accept another Audi of similar make, model and year, with the extended warranty coverage in exchange for his Audi.
We require the above in order to guarantee that this issue will continue to be attended to in a timely and efficient manner. If you have any questions in regards to the contents of this letter please advise our office.
We look forward to a speedy resolution to this issue.
Yours truly,
XXXXXXXXXX
Barrister & Solicitor
RRM/clm
cc: XXXXXXXXXX
22-May-2009
Called Christopher at Audi Canada and he says my issues made it all the way to the CEO level of Audi and my case has been denied due to “missed opportunities” at the dealer level. All the executives and CEO decided that the dealer did not follow proper procedure, and I need to contact the dealer to see if they are willing to help. My car has no engine and is in numerous boxes spread across the shop! I explained the paperwork is not my issue, that’s between Audi and the dealer, not me and Audi.
Called the dealer back and they are going to see what they can do for me on the car. The dealer is willing to help me, but we need to make sure this is a permanent fix and I’m not back in a few months again.
Will have to send legal letter to Audi Canada, I am going to look into renting an advertising sign by the Audi offices...
This problem is causing me serious stress! I think I may have anxiety now or some kinda hyperventilation issue.
Called the dealer back and they are going to see what they can do for me on the car. The dealer is willing to help me, but we need to make sure this is a permanent fix and I’m not back in a few months again.
Will have to send legal letter to Audi Canada, I am going to look into renting an advertising sign by the Audi offices...
This problem is causing me serious stress! I think I may have anxiety now or some kinda hyperventilation issue.
Thursday, May 21, 2009
My ViewPoint
I’m not sure how else to look at this other than Audi is trying to get out of paying for an expensive problem. My service records show the problem started at 41k in 2007 while the car was under warranty. This is a known issue with these 4.2 engines and if you do a search on the web to some of the forums, you’ll see other similar problems. An Audi S4 retails for over $70k cdn new, I think it’s a reasonable expectation that your car should work properly and the warranty should be honoured even if the parts are expensive. I am not asking for anything extra, I want what is owed to me and that’s a manufacturer’s warranty. Audi has tried everything to get out of this issue, including telling me I could have my extended CPO warranty moved to my name until the problem occurred. Once the car needed a new engine suddenly there was a policy change 28 days before my car was registered and the warranty could not be moved! If you read the service reports and my posts you’ll see that facts show the car had a problem from very early in its life.
If Audi has an issue with the dealer and how the paper work was completed why put me in the middle? Why the hassle, I love my car and fell in love with it after driving it, just too bad Audi does not believe in standing behind there products and try to point the finger at everybody else. The dealer didn’t make the defective engine, my car was regularly serviced, I didn’t cause this problem. I wanted to buy another Audi and was thinking of an RS4, but with all these problems why would I? Why would I encourage anybody else to buy one? This has been experiences dealing with Audi Canada; it seems they are too busy trying to save money rather that customer satisfaction. Can somebody tell me how with all this evidence you could legitimately refuse warranty?
To summarize:
- Car has extended warranty to 2011 and 160,000kms paid for, but in previous owner’s name.
- Problem reported at 41,000kms in 2007 while under basic manufacturers warranty.
- Engine removed twice.
- Car has been sitting with no engine for 6 weeks.
- At week 4 car was broken into and Navi unit stolen while at dealer with no engine, battery and alarm.
- Other 4.2 Audi engines have same problem with no solution.
- Audi says car out of warranty because severity of problem was discovered at 80,700Kms (700 kms over warranty).
If Audi has an issue with the dealer and how the paper work was completed why put me in the middle? Why the hassle, I love my car and fell in love with it after driving it, just too bad Audi does not believe in standing behind there products and try to point the finger at everybody else. The dealer didn’t make the defective engine, my car was regularly serviced, I didn’t cause this problem. I wanted to buy another Audi and was thinking of an RS4, but with all these problems why would I? Why would I encourage anybody else to buy one? This has been experiences dealing with Audi Canada; it seems they are too busy trying to save money rather that customer satisfaction. Can somebody tell me how with all this evidence you could legitimately refuse warranty?
To summarize:
- Car has extended warranty to 2011 and 160,000kms paid for, but in previous owner’s name.
- Problem reported at 41,000kms in 2007 while under basic manufacturers warranty.
- Engine removed twice.
- Car has been sitting with no engine for 6 weeks.
- At week 4 car was broken into and Navi unit stolen while at dealer with no engine, battery and alarm.
- Other 4.2 Audi engines have same problem with no solution.
- Audi says car out of warranty because severity of problem was discovered at 80,700Kms (700 kms over warranty).
Service Records
05/12/2009 11:04:21
CUSTOMER NAME ADDRESS
PHONE NO.
R.O NO. : 173387
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
ORIGINAL CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
HISTORY LISTING
3651 PAGE 1
WAxxxxxxxxxx183 05,S4,S4 6SPD 01/10/2005
SERIAL NO. DESCRIPTION IN SERVICE
R.O DATE ~S
02/11/2009 91840
R.O TYPE : S ADVISOR NO. : 1082
1 C
OPERATION 33AUZZ TECHNICIAN NO(S). 1013
OP. DESC. COURTESY CAR
2 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1124 OIL CONSUMPTION SEE OPEN RO
CHECKED FOR VISIBLE OIL LEAKS - NO LEAKS FOUND. CHECKED FOR OIL IN THE INTAKE - CLEAN. CHECKED FOR OIL IN THE AIRFILTER - CLEAN. REMOVED SPARKPLUGS AND CHECKED PLUGS AND CYLINDERS
- FOUND CARBONATE ON 1ST CYL, 5TH, 6TH, 7TH AND 8TH SPARPLUG.
ENGINE BURNS DEFINIUTLY OIL. CREATED HOTLINE TICKET.
MADE LEAKS-DOWN TEST AND COMPRESSIONTEST - FOUND ALL CYLINDERS ARE LEAKING AND ON OR UNDER THE WEAR LIMIT IN THE COMPRESSIONTEST. REMOVED FRONTBUMPER AND FRONTEND OF CAR. REMOVED ENGINE AND BOTH CYLINDERHEADS TO CHECK FOR REAVES IN THE CYLINDERS - NO VISUAL DAMAGES FOUND - STILL ALL CYLKINDERS FILLED WITH BURNED OIL. CLEANED BOTH HEADS AND ALL CYLINDERS FROMN CARBONATE AS SUGGESTED (2 HOURS) AND REPLACED PCV VALVE. REBUILD ALL PARTS AND REPLACED SPARKPLUGS AND ENGINE OIL AND FILTER. REFILLED AC, COOLANT SYSTEM AND STEERIING WITH FLUID. ERASED ALL FAULTS AND MADE ADAPTION FOR STEERINGANGLE SENSOR.
RECOMMED CUSTOMER TO LET OIL CHANGE AFTER 3000 ~.
ENGINE RUNS FINE AT THIS TIME. CLEANED ALL ENGINE PARTS AND RECHECKED FOR LEAKS - ALL OK.
CHECKED FOR VISIBLE OIL LEAKS - NO LEAKS FOUND. CHECKED FOR OIL IN THE INTAKE - CLEAN. CHECKED FOR OIL IN THE AIRFILTER - CLEAN. REMOVED SPARKPLUGS AND CHECKED PLUGS AND CYLINDERS
- FOUND CARBONATE ON 1ST CYL, 5TH, 6TH, 7TH AND 8TH SPARPLUG.
ENGINE BURNS DEFINIUTLY OIL. CREATED HOTLINE TICKET.
3 OPERATION 10AU5K085-T1 OP. DESC. 85,000 ~/SYN OIL
C TECHNICIAN NO(S). 1124
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, COMPLETE BRAKE INSPECTION, TOP UP ALL FLUIDS INCLUDING A WINDSHIELD WASHER FILL.
CHECK; COMPUTER SYSTEM, COOLING SYSTEM, EXHAUST SYSTEM, BATTERY, STEERING AND SUSPENSION, AND ALL LIGHTS.
LUBRICATE DOOR HINGES, CLEAN SNOW SCREEN FOR AIR CLEANER, AND ROAD TEST.
REPLACE DUST AND POLLEN FILTER, AIR CLEANER - CLEAN HOUSING AND REPLACE FILTER ELEMENT, REPLACE SPARK PLUGS,
REPLACED AIRFILTER AND POLLENFILTER. SERVICE REMINDER RESET. WIPERARMS AND DOORHINGES LOBED. TIRE CONDITION CHECKED AND PRESSURE ADJUSTED. INSPECTED ALL SYSTEMS AS PER AUDI 85000~ SREVICE PLAN.
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 2
FRONT BRAKED GETTING LOW - REPLACING SOON IS RECOMMENDED.
4 C
OPERATION 03AUZZ OP. DESC. QUICK SERVICE
TECHNICIAN NO(S). 1124
CUSTOMER HAD FRONT SHIELD COME OFF. PART IS SITTING ON SEAT INSTALLED MISSING PART
NO CHARGE
JOB NUMBER
5
OPERATION 03AUZ
OP. DESC. MISC
SALE TYPE
C
TECHNICIAN
NO(S) .
1124
COMPLAINT
EST
TO REPLACE DAMAGED FOG LAMP GRILLE CORRECTION PART ESTIMTED - NEEDS TO BE ORDERED
REPLACED BROKEN FRONT GRILL.
ORIGINAL PART ESTIMTED - NEEDS TO BE ORDERED CORRECTION INSTALLATION O. 5H
COMMENTS
R.O NO. : 173031
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
COMMENTS
R.O NO. : 171683
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
R.O NO. : 170950
xxx-xxxx
R.O DATE KMS
01/28/2009 90770
R.O TYPE : S ADVISOR NO. : 1082
1 I
OPERATION 09AUZZ45 OP. DESC. OIL LEAKS
TECHNICIAN NO(S). 1061
SINCE CUSTOMER WAS LAST HERE THE LOW OIL LIGHT CAME ON AND CUSTOMER ADDED 2L OR OIL AND NOW OIL LIGHT IS BACK ON IF CUSTOMER IS HARDER ON VEHICLE IT GOES THROUGH OIL VERY QUICKLY
CHECKED FOR LEAKS AND FOUND NONE AT THIS TIME. TOPPED UP OIL 2L AND MARKED DIPSTICK WERE OIL LEVEL IS
xxx-xxxx
R.O DATE KMS
12/02/2008 86987
R.O TYPE : S ADVISOR NO. : 1010
1 OPERATION 11AUZZOO OP. DESC. ENGINE
W TECHNICIAN NO(S). 1116
CHECK FOR HIGH OIL CONSUMPTION - LAST CHECKED AT 85110 KMS REMOVED SOUND PANEL AND VERIFIED FOR LEAKS AS LAST TIME, NO LEAKS FOUND, TOPPED UP ENGINE OIL LEVEL, ADDED 1.35 L, REPLACED SOUND PANEL.
R.O DATE KMS
11/05/2008 85110
R.O TYPE : S ADVISOR NO. : 1082
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
R.O NO. : 168986
JOB NUMBER SALE TYPE COMPLAINT CORRECTION ORIGINAL CORRECTION WARRANTY JOB NUMBER SALE TYPE COMPLAINT CORRECTION
ORIGINAL CORRECTION
WARRANTY
COMMENTS
R.O NO. : 168496
JOB NUMBER SALE TYPE
HISTORY LISTING
3651 PAGE 3
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1116 LOW OIL LIGHT HAS COME BACK ON
REMOVED SOUND PANEL, INSPECTED UNDER FOR OIL LEAK,
NO OIL ON SOUND PANEL, NO OIL LEAKS FOUND TO REFLECT OIL LOSS, TOPPED UP OIL LEVEL TO DETERMINE LOSS: 1.5L OVER 5000KM.
R.O DATE : 08/18/2008
KMS : 80768
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1061
CHECK FOR OIL LIGHT IS BACK ON. PERFORM CONSUPTION CHECK DRAINED OIL AND WEIGHED FOUND THERE TO BE 6.70 KGS OF OIL IN CAR DOWN 1.7KGS IN 1700KM
FILLED OIL AND TOPPED UP CHECKED ALL OK
CALLED HELP LINE AND WAS REQUESTED TO CHANGE CRANK CASE VENTILATION VALVE AND HOSES R&R VALVE AND HOSES TESTED ALL OK TOPPED UP OIL
PREFORMED DRY AND WET COMPRESSION TESTED AND PASSED WITHIN SPEC. PREFORMED CYLINDER LEAK DOWN TESTED AND FOUND NO PRESSURE LOSS
DRAINED OIL AND WEIGHED FOUND THERE TO BE 6.70 KGS OF OIL IN CAR DOWN 1.7KGS IN 1700KM
FILLED OIL AND TOPPED UP CHECKED ALL OK
CLAIM NO. 68986
OPERATION NO.
CLAIM NO.
OPERATION NO.
2 OPERATION 17AUZZ15 OP. DESC. HEADLIGHT
W TECHNICIAN NO(S). 1061 1045
HEADLAMP WARNING LIGHTS KEEP COMING ON DYNAMIC AND LIGHT SENSOR
SCANNED DTCS AND FOUND LIGHT SENSOR FAULTY SEE ESTIMATE INSTALLED THE NEW MIRROR AS PER LAST RO OR 1061. SCANNED DTCS AND FOUND LIGHT SENSOR FAULTY SEE ESTIMATE
CLAIM NO. 68986B
OPERATION NO.
OPERATION NO.
CLAIM NO.
CAP AUTHERIZED BY RICK REPEAT REAPIR
R.O DATE KMS
07/28/2008 79097
R.O TYPE : S ADVISOR NO. : 1082
1 W
OPERATION 09AUZ TECHNICIAN NO(S) .
OP. DESC. GENERAL MECHANICAL 1119 1061
05/12/2009 11: 04: 21
COMPLAINT
CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
WARRANTY
COMMENTS
R.O NO. : 167181
JOB NUMBER SALE TYPE COMPLAINT
R.O NO. : 166396
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 4
OIL TO BE WEIGHED AS PER AUDI PROCEDURE TO DETERMINE CONSUMP TION
WEIGHED OIL ON SERVICE TO BE 8.40 KGS CUSTOMER TO RETURN IN 1000KM TO HAVE OIL DRIANED AND WEIGHED AGAIN FOR COMPAIRISON
2 OPERATION 01AU5K070-EL OP. DESC. 70,000 KM/SYN OIL
W TECHNICIAN NO(S). 1119 1061
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
COMPLETED 70KM SERVICE AS PER AUDI SPEC ROADTESTED IN 79097 KM OUT 79102KM ALL OK, SCANNED DTCS AND CLEARED RESET SERVICE REMINDER SET TIRES TO 38 PSI TOPPED UP ALL FLUIDS AND LUBBED DOOR SEALS
CLAIM NO. 68496
OPERATION NO. 03450061
CLAIM NO.
OPERATION NO.
3 OPERATION 03AUZZ02 OP. DESC. REPLACE BULB(S)
W TECHNICIAN NO(S). 1061 REAR TAIL LIGHT OUT
FOUND LEFT REAR TAl LIGHT OUT ON SERVICE REPLACED BULB TESTED ALL OK
CLAIM NO. 68496B
OPERATION NO. 94331950
CLAIM NO. 68496B
OPERATION NO. 94311900
SHUTTLE DOWNTOWN. HCR 403 xxx-xxxx
R.O DATE KMS
06/09/2008 74752
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION llAUZZOO OP. DESC. ENGINE
C TECHNICIAN NO(S). 1119 DIAGNOSE FOR HIGH OIL CONSUMPTION
R.O DATE KMS
05/09/2008 72547
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION 19AUZ OP. DESC. GENERAL TRIM
C TECHNICIAN NO(S). 1119
CUSTOMER DAMAGED SOUNDS PAN. REPLACE
REPLACED ALL DAMAGED SOUND PANS, HAD TO ORDER SOUND PAN THAT GOES UNDERNEATH TRANSMISSION.
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
COMMENTS
R.O NO. : 162919
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE CORRECTION
ORIGINAL CORRECTION
COMMENTS
R.O NO. : 60728
JOB NUMBER SALE TYPE COMPLAINT
HISTORY LISTING
3651 PAGE 5
2 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1119
CHECK FOR VEHICLE GOING THROUGH LOTS OF OIL. SOMETIMES WILL BE A LITRE AFTER 700KM
INSPECTED FOR LEAKS, NONE FOUND, INSPECTED FOR OIL IN INTAKE SYSTEM, NO OIL IN INTAKE INDICATING THAT BREATHER SYSTEM O.K. TOPPED UP OIL. MARKED DRAIN PAN AND OIL LEVEL ON DIPSTICK. HAVE CUSTOMER TO RETURN IN 1000KMS FOR INSPECTION.
xxx-xxxx72548 KMS OUT.
R.O DATE KMS
12/28/2007 61843
R.O TYPE : S ADVISOR NO. : 1071
1 OPERATION 10AU5K055-T1 OP. DESC. 55,000 KM/SYN OIL
W TECHNICIAN NO{S). 1009
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, COMPLETE BRAKE INSPECTION, TOP UP ALL FLUIDS INCLUDING A WINDSHIELD WASHER FILL.
CHECK; COMPUTER SYSTEM, COOLING SYSTEM, EXHAUST SYSTEM, BATTERY, STEERING AND SUSPENSION, AND ALL LIGHTS.
LUBRICATE DOOR HINGES, CLEAN SNOW SCREEN FOR AIR CLEANER, AND ROAD TEST.
REPLACE DUST AND POLLEN FILTER, 55,000KM SERVIC/SYN OIL
COMPLETED SERVICE AS PER SHEET, TOPPED UP FLUIDS, SET TIRE PRESSURE AT 36PSI. (KM OUT 61845) .
CLAIM NO. 62919
OPERATION NO. 03310028
CLAIM NO.
OPERATION NO.
2 OPERATION 03AUZZ03 OP. DESC. WIPER BLADES
C TECHNICIAN NO{S). 1009
REPLACED LEFT AND RIGHT WIPER BLADES. LUBRICATED WIPER ARMS.
REPLACED LEFT AND RIGHT WIPER BLADES.
HCR xxx-xxxx
R.O DATE KMS
10/17/2007 54461
R.O TYPE : S ADVISOR NO. : 1071
1 OPERATION 03AUZZ02
W TECHNICIAN NO(S). 1045 CHECK FOR LEFT REAR BULB OUT
OP. DESC. REPLACE BULB(S)
05/12/2009 11:04:21
CAUSE CORRECTION
ORIGINAL CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
COMMENTS
R.O NO. : 59123
JOB NUMBER SALE TYPE COMPLAINT
CAUSE
CORRECTION
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 6
JUSTIN COMPLETED, PLEASE PAY JUSTIN
CHECK FOR BULBS OUT, LEFT REAR SIGNAL BRAKE LIGHT OUT, REPLACE BRAKE LIGHT, AND TAIL LAMP BULB OUT. RECKECK BOTH BULBS WORKING PROPERLY
CHECK FOR LEFT REAR BRAKE AND SIGNAL LIGHT BULB OUT, REPLACE BRAKE LIGHT, AND TAIL LAMP BULB OUT. RECKECK BOTH BULBS WORKING PROPERLY
CLAIM NO. 60728AC
OPERATION NO. 94331950
CLAIM NO. 60728AC
OPERATION NO. 94311900
2 OPERATION 03AUZ OP. DESC. MISC
C TECHNICIAN NO(S). 1102
CHECK OIL LEVEL, MIN LIGHT IS NOW ON, SEE HISTORY OIL LEVEL DOWN 1 LITRE, TOP UP OIL LEVEL
ALL OK AT THIS TIME.
WAITER
R.O DATE KMS
08/22/2007 51986
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND REPAIR FOR BURNING OIL SMELL AND LEAKING. OIL ALL UNDERNEATH THE BOTTOM OF THE CAR. WENT THROUGHT
A LITER OF OIL IN 700KM
UNKNOWN, CUST DID NOT COME BACK IN 1000KM TO CHECK FOR OIL LEVEL. WILL DRIVE AND ATTEMP TO DUPLICATE CONCERN
R&R ENGINE COVERS. RESIDUE ON CATS. TRACE BACK TO TRANS VENT. OIL LEVEL LOW. TOP UP, ADD DYE. WASH ENGINE OFF
AND UNDERSIDE OF VEHICLE TO DETERMINE FROM CLEAN START WHERE THE OIL IS GOING TO. ROAD TEST, LOOK UNDERNEATH, DID NOT FIN ANY OIL AT PRESENT TIME. WILL DRIVE MORE AND CHECK LATER. 51989KM OUT.
2 OPERATION 19AUZ OP. DESC. GENERAL TRIM
W TECHNICIAN NO(S). 1072
TRUNK RELEASE INSIDE DOOR DOESNT WORK
NORMAL CONDITION. SET FOR ELECTRONIC SWITCH RELEASE.
SEE OWNERS MANUAL OR SALES FOR MORE INFORMATION FOR TRUNK OPENING KEY POSITIONS.
3 OPERATION 25AUZZ10 OP. DESC. WINDSHIELD
C TECHNICIAN NO(S). 1010
REPLACE WINDSHIELD. WAS NOT BOOKED IN. ADD ON GLASS MASTERS REPLACED WINDSHEILD.
05/12/2009 11:04:21
COMMENTS
R.O NO. : 57749
JOB NUMBER SALE TYPE COMPLAINT CAUSE ORIGINAL CAUSE CORRECTION
R.O NO. : 56B56
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
WARRANTY
COMMENTS
R.O NO. : 53571
HISTORY LISTING
: xxx-xxxxOR 2B6-B164 NIGHT DROP
R.O DATE KMS
07/04/2007 44552
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND ADVISE ON OIL LEAK, OIL LIGHT ON AGAIN. NORMAL OPERATION
NORMAL OPERATION
CHECK OIL LEVEL, BELOW CROSS HATCH. R&R SOUND PAN. NO
SIGNS OF OIL LEAKS. SEE HISTORY. TOP UP. CONSUMPTION IS WITH IN PARAMETERS OF MANUFACTURE.
R.O DATE KMS
06/01/2007 41992
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZZ46 OP. DESC. OIL LEAKS
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND REPAIR FOR VEHICLE IS USEING 5 LITERS OF OIL FOR 5000KM.
UNDERTERMINED AT PRESENT TIME, NOR CONFIRMED.
OIL LEVEL SENSOR ON, VERIFY CORRECT OPERATION ... OK. OIL LOW. CHECK SERVICE HISTORY, CLOSE TO SERVICE. PERFORM SERVICE. CHECK FOR OIL LEAKS, NONE FOUND. CHECK FOR BLUE SMOKE IN EXHAUST ON START UP .. NONE, CHECK WITH GAS ANALYSER .. NORMAL HC-7PPM C02-14.9B CO .01. CHECK CAT OPERATION NORMAL TEMP 450 C. HAVE CUSTOMER COME BACK AT 1000KM, OR WHEN OIL LIGHT
2 OPERATION 01AUZC40-SYN OP. DESC. 40,000 KM/SYN OIL
W TECHNICIAN NO(S). 1072
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
40K SERVICE
PERFORM 40K SERVICE, SCAN OK, ROAD TEST OK. SET TIRES 3BPSI 41996KM OUT
CLAIM NO. 56B56AC
OPERATION NO. 03250061
CLAIM NO.
OPERATION NO.
ON DROP
R.O DATE KMS
02/09/2007 31605
R.O TYPE : S ADVISOR NO. : 10B2
3651 PAGE 7
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
WARRANTY
COMMENTS
R.O NO. : 51994
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT
HISTORY LISTING
3651 PAGE 8
1 OPERATION 17AUZZ16 OP. DESC. TAIL/BRAKE LIGHT
W TECHNICIAN NO(S). 1068 RIGHT TAIL LIGHT INOP
RIGHT TAILLOIGHT BULB BURNT
R+R RIGHT TAILLIGHT ASSMBLY, REPL TAILLIHGHT BULB
CLAIM NO. 53571AC
CLAIM NO.
OPERATION NO.
OPERATION NO. 94331900
2 C
OPERATION 33AUZZ20 TECHNICIAN NO(S). 1010
OP. DESC. EARLY SHUTTLE RIDE
3 OPERATION 01AUZC25-SYN OP. DESC. 25,000 KM/SYN OIL
W TECHNICIAN NO(S). 1068
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
LOF SYNTH + GEN IN SP + GEN LUBE + SET TIRES TO 35PSI + RESE T SRI + OBD CHECK COMPLETED + POLLEN FILTER + ROAD TESTED 31615
CLAIM NO. 53571BC
OPERATION NO. 03150040
CLAIM NO.
OPERATION NO.
R.O DATE KMS
12/11/2006 21124
R.O TYPE : S ADVISOR NO. : 1082
1 C
OPERATION 33AUZZ20 TECHNICIAN NO(S). 1010
OP. DESC. EARLY SHUTTLE RIDE
2 OPERATION 03AUZZ02 OP. DESC. REPLACE BULB(S)
W TECHNICIAN NO(S). 1072
CHECK FOR BULB WARNING LIGHT IS ON DASH OPEN CIRCUIT BULB
R&R TAIL LIGHT
REPLACE LEFT TAIL BULB. VC:GE
CLAIM NO. 51994AC
OPERATION NO. 94331950
OPERATION NO. 94311900
CLAIM NO. 51994AC
3 OPERATION 03AUZZ10 OP. DESC. OIL & FILTER (SYNTH)
C TECHNICIAN NO(S). 1072
Replaced Engine Oil (Synthetic Oil) & Filter. Top Fluid Levels if Required.
05/12/2009 11:04:21
CAUSE CORRECTION
COMMENTS
R.O NO. : 49759
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
COMMENTS
HISTORY LISTING
3651 PAGE 9
Regular Maintenance
Synthetic Oil & Filter Change 4.2L BHF 04/07
15,000 MILE SERVICE COMPLETED 05/16/2006 @ 11422 MILES
R.O DATE KMS
09/22/2006 13527
R.O TYPE : S ADVISOR NO. : 1015
1 OPERATION 17AUZZ02 OP. DESC. ELECTRICAL #2
C TECHNICIAN NO(S). 1009 INSTALL DAYTIME RUNNING LIGHTS CUSTOMER REQ.
CODED VEHICLE CONTROL MODULS FOR CANADIAN MARKET.
2 C
OPERATION 33AUZZ20 TECHNICIAN NO(S}. 1015
OP. DESC. EARLY SHUTTLE RIDE
3 OPERATION 70AUZ OP. DESC. PROV SAFETY INSPECT
C TECHNICIAN NO(S). 1013 FORM ON PASS SEAT
COMPLETED OUT OF PROVINCE INSPECTION
4 OPERATION 03AUZZI0 OP. DESC. OIL & FILTER (SYNTH)
C TECHNICIAN NO(S). 1009
Replaced Engine Oil (Synthetic Oil) & Filter. Top Fluid Levels if Required.
Regular Maintenance
Synthetic Oil & Filter Change 4.2L BHF 04/06
CUSTOMER NAME ADDRESS
PHONE NO.
R.O NO. : 173387
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
ORIGINAL CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
HISTORY LISTING
3651 PAGE 1
WAxxxxxxxxxx183 05,S4,S4 6SPD 01/10/2005
SERIAL NO. DESCRIPTION IN SERVICE
R.O DATE ~S
02/11/2009 91840
R.O TYPE : S ADVISOR NO. : 1082
1 C
OPERATION 33AUZZ TECHNICIAN NO(S). 1013
OP. DESC. COURTESY CAR
2 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1124 OIL CONSUMPTION SEE OPEN RO
CHECKED FOR VISIBLE OIL LEAKS - NO LEAKS FOUND. CHECKED FOR OIL IN THE INTAKE - CLEAN. CHECKED FOR OIL IN THE AIRFILTER - CLEAN. REMOVED SPARKPLUGS AND CHECKED PLUGS AND CYLINDERS
- FOUND CARBONATE ON 1ST CYL, 5TH, 6TH, 7TH AND 8TH SPARPLUG.
ENGINE BURNS DEFINIUTLY OIL. CREATED HOTLINE TICKET.
MADE LEAKS-DOWN TEST AND COMPRESSIONTEST - FOUND ALL CYLINDERS ARE LEAKING AND ON OR UNDER THE WEAR LIMIT IN THE COMPRESSIONTEST. REMOVED FRONTBUMPER AND FRONTEND OF CAR. REMOVED ENGINE AND BOTH CYLINDERHEADS TO CHECK FOR REAVES IN THE CYLINDERS - NO VISUAL DAMAGES FOUND - STILL ALL CYLKINDERS FILLED WITH BURNED OIL. CLEANED BOTH HEADS AND ALL CYLINDERS FROMN CARBONATE AS SUGGESTED (2 HOURS) AND REPLACED PCV VALVE. REBUILD ALL PARTS AND REPLACED SPARKPLUGS AND ENGINE OIL AND FILTER. REFILLED AC, COOLANT SYSTEM AND STEERIING WITH FLUID. ERASED ALL FAULTS AND MADE ADAPTION FOR STEERINGANGLE SENSOR.
RECOMMED CUSTOMER TO LET OIL CHANGE AFTER 3000 ~.
ENGINE RUNS FINE AT THIS TIME. CLEANED ALL ENGINE PARTS AND RECHECKED FOR LEAKS - ALL OK.
CHECKED FOR VISIBLE OIL LEAKS - NO LEAKS FOUND. CHECKED FOR OIL IN THE INTAKE - CLEAN. CHECKED FOR OIL IN THE AIRFILTER - CLEAN. REMOVED SPARKPLUGS AND CHECKED PLUGS AND CYLINDERS
- FOUND CARBONATE ON 1ST CYL, 5TH, 6TH, 7TH AND 8TH SPARPLUG.
ENGINE BURNS DEFINIUTLY OIL. CREATED HOTLINE TICKET.
3 OPERATION 10AU5K085-T1 OP. DESC. 85,000 ~/SYN OIL
C TECHNICIAN NO(S). 1124
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, COMPLETE BRAKE INSPECTION, TOP UP ALL FLUIDS INCLUDING A WINDSHIELD WASHER FILL.
CHECK; COMPUTER SYSTEM, COOLING SYSTEM, EXHAUST SYSTEM, BATTERY, STEERING AND SUSPENSION, AND ALL LIGHTS.
LUBRICATE DOOR HINGES, CLEAN SNOW SCREEN FOR AIR CLEANER, AND ROAD TEST.
REPLACE DUST AND POLLEN FILTER, AIR CLEANER - CLEAN HOUSING AND REPLACE FILTER ELEMENT, REPLACE SPARK PLUGS,
REPLACED AIRFILTER AND POLLENFILTER. SERVICE REMINDER RESET. WIPERARMS AND DOORHINGES LOBED. TIRE CONDITION CHECKED AND PRESSURE ADJUSTED. INSPECTED ALL SYSTEMS AS PER AUDI 85000~ SREVICE PLAN.
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 2
FRONT BRAKED GETTING LOW - REPLACING SOON IS RECOMMENDED.
4 C
OPERATION 03AUZZ OP. DESC. QUICK SERVICE
TECHNICIAN NO(S). 1124
CUSTOMER HAD FRONT SHIELD COME OFF. PART IS SITTING ON SEAT INSTALLED MISSING PART
NO CHARGE
JOB NUMBER
5
OPERATION 03AUZ
OP. DESC. MISC
SALE TYPE
C
TECHNICIAN
NO(S) .
1124
COMPLAINT
EST
TO REPLACE DAMAGED FOG LAMP GRILLE CORRECTION PART ESTIMTED - NEEDS TO BE ORDERED
REPLACED BROKEN FRONT GRILL.
ORIGINAL PART ESTIMTED - NEEDS TO BE ORDERED CORRECTION INSTALLATION O. 5H
COMMENTS
R.O NO. : 173031
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
COMMENTS
R.O NO. : 171683
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
R.O NO. : 170950
xxx-xxxx
R.O DATE KMS
01/28/2009 90770
R.O TYPE : S ADVISOR NO. : 1082
1 I
OPERATION 09AUZZ45 OP. DESC. OIL LEAKS
TECHNICIAN NO(S). 1061
SINCE CUSTOMER WAS LAST HERE THE LOW OIL LIGHT CAME ON AND CUSTOMER ADDED 2L OR OIL AND NOW OIL LIGHT IS BACK ON IF CUSTOMER IS HARDER ON VEHICLE IT GOES THROUGH OIL VERY QUICKLY
CHECKED FOR LEAKS AND FOUND NONE AT THIS TIME. TOPPED UP OIL 2L AND MARKED DIPSTICK WERE OIL LEVEL IS
xxx-xxxx
R.O DATE KMS
12/02/2008 86987
R.O TYPE : S ADVISOR NO. : 1010
1 OPERATION 11AUZZOO OP. DESC. ENGINE
W TECHNICIAN NO(S). 1116
CHECK FOR HIGH OIL CONSUMPTION - LAST CHECKED AT 85110 KMS REMOVED SOUND PANEL AND VERIFIED FOR LEAKS AS LAST TIME, NO LEAKS FOUND, TOPPED UP ENGINE OIL LEVEL, ADDED 1.35 L, REPLACED SOUND PANEL.
R.O DATE KMS
11/05/2008 85110
R.O TYPE : S ADVISOR NO. : 1082
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
R.O NO. : 168986
JOB NUMBER SALE TYPE COMPLAINT CORRECTION ORIGINAL CORRECTION WARRANTY JOB NUMBER SALE TYPE COMPLAINT CORRECTION
ORIGINAL CORRECTION
WARRANTY
COMMENTS
R.O NO. : 168496
JOB NUMBER SALE TYPE
HISTORY LISTING
3651 PAGE 3
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1116 LOW OIL LIGHT HAS COME BACK ON
REMOVED SOUND PANEL, INSPECTED UNDER FOR OIL LEAK,
NO OIL ON SOUND PANEL, NO OIL LEAKS FOUND TO REFLECT OIL LOSS, TOPPED UP OIL LEVEL TO DETERMINE LOSS: 1.5L OVER 5000KM.
R.O DATE : 08/18/2008
KMS : 80768
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1061
CHECK FOR OIL LIGHT IS BACK ON. PERFORM CONSUPTION CHECK DRAINED OIL AND WEIGHED FOUND THERE TO BE 6.70 KGS OF OIL IN CAR DOWN 1.7KGS IN 1700KM
FILLED OIL AND TOPPED UP CHECKED ALL OK
CALLED HELP LINE AND WAS REQUESTED TO CHANGE CRANK CASE VENTILATION VALVE AND HOSES R&R VALVE AND HOSES TESTED ALL OK TOPPED UP OIL
PREFORMED DRY AND WET COMPRESSION TESTED AND PASSED WITHIN SPEC. PREFORMED CYLINDER LEAK DOWN TESTED AND FOUND NO PRESSURE LOSS
DRAINED OIL AND WEIGHED FOUND THERE TO BE 6.70 KGS OF OIL IN CAR DOWN 1.7KGS IN 1700KM
FILLED OIL AND TOPPED UP CHECKED ALL OK
CLAIM NO. 68986
OPERATION NO.
CLAIM NO.
OPERATION NO.
2 OPERATION 17AUZZ15 OP. DESC. HEADLIGHT
W TECHNICIAN NO(S). 1061 1045
HEADLAMP WARNING LIGHTS KEEP COMING ON DYNAMIC AND LIGHT SENSOR
SCANNED DTCS AND FOUND LIGHT SENSOR FAULTY SEE ESTIMATE INSTALLED THE NEW MIRROR AS PER LAST RO OR 1061. SCANNED DTCS AND FOUND LIGHT SENSOR FAULTY SEE ESTIMATE
CLAIM NO. 68986B
OPERATION NO.
OPERATION NO.
CLAIM NO.
CAP AUTHERIZED BY RICK REPEAT REAPIR
R.O DATE KMS
07/28/2008 79097
R.O TYPE : S ADVISOR NO. : 1082
1 W
OPERATION 09AUZ TECHNICIAN NO(S) .
OP. DESC. GENERAL MECHANICAL 1119 1061
05/12/2009 11: 04: 21
COMPLAINT
CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
WARRANTY
COMMENTS
R.O NO. : 167181
JOB NUMBER SALE TYPE COMPLAINT
R.O NO. : 166396
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 4
OIL TO BE WEIGHED AS PER AUDI PROCEDURE TO DETERMINE CONSUMP TION
WEIGHED OIL ON SERVICE TO BE 8.40 KGS CUSTOMER TO RETURN IN 1000KM TO HAVE OIL DRIANED AND WEIGHED AGAIN FOR COMPAIRISON
2 OPERATION 01AU5K070-EL OP. DESC. 70,000 KM/SYN OIL
W TECHNICIAN NO(S). 1119 1061
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
COMPLETED 70KM SERVICE AS PER AUDI SPEC ROADTESTED IN 79097 KM OUT 79102KM ALL OK, SCANNED DTCS AND CLEARED RESET SERVICE REMINDER SET TIRES TO 38 PSI TOPPED UP ALL FLUIDS AND LUBBED DOOR SEALS
CLAIM NO. 68496
OPERATION NO. 03450061
CLAIM NO.
OPERATION NO.
3 OPERATION 03AUZZ02 OP. DESC. REPLACE BULB(S)
W TECHNICIAN NO(S). 1061 REAR TAIL LIGHT OUT
FOUND LEFT REAR TAl LIGHT OUT ON SERVICE REPLACED BULB TESTED ALL OK
CLAIM NO. 68496B
OPERATION NO. 94331950
CLAIM NO. 68496B
OPERATION NO. 94311900
SHUTTLE DOWNTOWN. HCR 403 xxx-xxxx
R.O DATE KMS
06/09/2008 74752
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION llAUZZOO OP. DESC. ENGINE
C TECHNICIAN NO(S). 1119 DIAGNOSE FOR HIGH OIL CONSUMPTION
R.O DATE KMS
05/09/2008 72547
R.O TYPE : S ADVISOR NO. : 1082
1 OPERATION 19AUZ OP. DESC. GENERAL TRIM
C TECHNICIAN NO(S). 1119
CUSTOMER DAMAGED SOUNDS PAN. REPLACE
REPLACED ALL DAMAGED SOUND PANS, HAD TO ORDER SOUND PAN THAT GOES UNDERNEATH TRANSMISSION.
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
COMMENTS
R.O NO. : 162919
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE CORRECTION
ORIGINAL CORRECTION
COMMENTS
R.O NO. : 60728
JOB NUMBER SALE TYPE COMPLAINT
HISTORY LISTING
3651 PAGE 5
2 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1119
CHECK FOR VEHICLE GOING THROUGH LOTS OF OIL. SOMETIMES WILL BE A LITRE AFTER 700KM
INSPECTED FOR LEAKS, NONE FOUND, INSPECTED FOR OIL IN INTAKE SYSTEM, NO OIL IN INTAKE INDICATING THAT BREATHER SYSTEM O.K. TOPPED UP OIL. MARKED DRAIN PAN AND OIL LEVEL ON DIPSTICK. HAVE CUSTOMER TO RETURN IN 1000KMS FOR INSPECTION.
xxx-xxxx72548 KMS OUT.
R.O DATE KMS
12/28/2007 61843
R.O TYPE : S ADVISOR NO. : 1071
1 OPERATION 10AU5K055-T1 OP. DESC. 55,000 KM/SYN OIL
W TECHNICIAN NO{S). 1009
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, COMPLETE BRAKE INSPECTION, TOP UP ALL FLUIDS INCLUDING A WINDSHIELD WASHER FILL.
CHECK; COMPUTER SYSTEM, COOLING SYSTEM, EXHAUST SYSTEM, BATTERY, STEERING AND SUSPENSION, AND ALL LIGHTS.
LUBRICATE DOOR HINGES, CLEAN SNOW SCREEN FOR AIR CLEANER, AND ROAD TEST.
REPLACE DUST AND POLLEN FILTER, 55,000KM SERVIC/SYN OIL
COMPLETED SERVICE AS PER SHEET, TOPPED UP FLUIDS, SET TIRE PRESSURE AT 36PSI. (KM OUT 61845) .
CLAIM NO. 62919
OPERATION NO. 03310028
CLAIM NO.
OPERATION NO.
2 OPERATION 03AUZZ03 OP. DESC. WIPER BLADES
C TECHNICIAN NO{S). 1009
REPLACED LEFT AND RIGHT WIPER BLADES. LUBRICATED WIPER ARMS.
REPLACED LEFT AND RIGHT WIPER BLADES.
HCR xxx-xxxx
R.O DATE KMS
10/17/2007 54461
R.O TYPE : S ADVISOR NO. : 1071
1 OPERATION 03AUZZ02
W TECHNICIAN NO(S). 1045 CHECK FOR LEFT REAR BULB OUT
OP. DESC. REPLACE BULB(S)
05/12/2009 11:04:21
CAUSE CORRECTION
ORIGINAL CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
COMMENTS
R.O NO. : 59123
JOB NUMBER SALE TYPE COMPLAINT
CAUSE
CORRECTION
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
HISTORY LISTING
3651 PAGE 6
JUSTIN COMPLETED, PLEASE PAY JUSTIN
CHECK FOR BULBS OUT, LEFT REAR SIGNAL BRAKE LIGHT OUT, REPLACE BRAKE LIGHT, AND TAIL LAMP BULB OUT. RECKECK BOTH BULBS WORKING PROPERLY
CHECK FOR LEFT REAR BRAKE AND SIGNAL LIGHT BULB OUT, REPLACE BRAKE LIGHT, AND TAIL LAMP BULB OUT. RECKECK BOTH BULBS WORKING PROPERLY
CLAIM NO. 60728AC
OPERATION NO. 94331950
CLAIM NO. 60728AC
OPERATION NO. 94311900
2 OPERATION 03AUZ OP. DESC. MISC
C TECHNICIAN NO(S). 1102
CHECK OIL LEVEL, MIN LIGHT IS NOW ON, SEE HISTORY OIL LEVEL DOWN 1 LITRE, TOP UP OIL LEVEL
ALL OK AT THIS TIME.
WAITER
R.O DATE KMS
08/22/2007 51986
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND REPAIR FOR BURNING OIL SMELL AND LEAKING. OIL ALL UNDERNEATH THE BOTTOM OF THE CAR. WENT THROUGHT
A LITER OF OIL IN 700KM
UNKNOWN, CUST DID NOT COME BACK IN 1000KM TO CHECK FOR OIL LEVEL. WILL DRIVE AND ATTEMP TO DUPLICATE CONCERN
R&R ENGINE COVERS. RESIDUE ON CATS. TRACE BACK TO TRANS VENT. OIL LEVEL LOW. TOP UP, ADD DYE. WASH ENGINE OFF
AND UNDERSIDE OF VEHICLE TO DETERMINE FROM CLEAN START WHERE THE OIL IS GOING TO. ROAD TEST, LOOK UNDERNEATH, DID NOT FIN ANY OIL AT PRESENT TIME. WILL DRIVE MORE AND CHECK LATER. 51989KM OUT.
2 OPERATION 19AUZ OP. DESC. GENERAL TRIM
W TECHNICIAN NO(S). 1072
TRUNK RELEASE INSIDE DOOR DOESNT WORK
NORMAL CONDITION. SET FOR ELECTRONIC SWITCH RELEASE.
SEE OWNERS MANUAL OR SALES FOR MORE INFORMATION FOR TRUNK OPENING KEY POSITIONS.
3 OPERATION 25AUZZ10 OP. DESC. WINDSHIELD
C TECHNICIAN NO(S). 1010
REPLACE WINDSHIELD. WAS NOT BOOKED IN. ADD ON GLASS MASTERS REPLACED WINDSHEILD.
05/12/2009 11:04:21
COMMENTS
R.O NO. : 57749
JOB NUMBER SALE TYPE COMPLAINT CAUSE ORIGINAL CAUSE CORRECTION
R.O NO. : 56B56
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
WARRANTY
COMMENTS
R.O NO. : 53571
HISTORY LISTING
: xxx-xxxxOR 2B6-B164 NIGHT DROP
R.O DATE KMS
07/04/2007 44552
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZ OP. DESC. GENERAL MECHANICAL
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND ADVISE ON OIL LEAK, OIL LIGHT ON AGAIN. NORMAL OPERATION
NORMAL OPERATION
CHECK OIL LEVEL, BELOW CROSS HATCH. R&R SOUND PAN. NO
SIGNS OF OIL LEAKS. SEE HISTORY. TOP UP. CONSUMPTION IS WITH IN PARAMETERS OF MANUFACTURE.
R.O DATE KMS
06/01/2007 41992
R.O TYPE : S ADVISOR NO. : 1097
1 OPERATION 09AUZZ46 OP. DESC. OIL LEAKS
W TECHNICIAN NO(S). 1072
PLEASE CHECK AND REPAIR FOR VEHICLE IS USEING 5 LITERS OF OIL FOR 5000KM.
UNDERTERMINED AT PRESENT TIME, NOR CONFIRMED.
OIL LEVEL SENSOR ON, VERIFY CORRECT OPERATION ... OK. OIL LOW. CHECK SERVICE HISTORY, CLOSE TO SERVICE. PERFORM SERVICE. CHECK FOR OIL LEAKS, NONE FOUND. CHECK FOR BLUE SMOKE IN EXHAUST ON START UP .. NONE, CHECK WITH GAS ANALYSER .. NORMAL HC-7PPM C02-14.9B CO .01. CHECK CAT OPERATION NORMAL TEMP 450 C. HAVE CUSTOMER COME BACK AT 1000KM, OR WHEN OIL LIGHT
2 OPERATION 01AUZC40-SYN OP. DESC. 40,000 KM/SYN OIL
W TECHNICIAN NO(S). 1072
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
40K SERVICE
PERFORM 40K SERVICE, SCAN OK, ROAD TEST OK. SET TIRES 3BPSI 41996KM OUT
CLAIM NO. 56B56AC
OPERATION NO. 03250061
CLAIM NO.
OPERATION NO.
ON DROP
R.O DATE KMS
02/09/2007 31605
R.O TYPE : S ADVISOR NO. : 10B2
3651 PAGE 7
05/12/2009 11:04:21
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT
CORRECTION
WARRANTY
COMMENTS
R.O NO. : 51994
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
WARRANTY
JOB NUMBER SALE TYPE COMPLAINT
HISTORY LISTING
3651 PAGE 8
1 OPERATION 17AUZZ16 OP. DESC. TAIL/BRAKE LIGHT
W TECHNICIAN NO(S). 1068 RIGHT TAIL LIGHT INOP
RIGHT TAILLOIGHT BULB BURNT
R+R RIGHT TAILLIGHT ASSMBLY, REPL TAILLIHGHT BULB
CLAIM NO. 53571AC
CLAIM NO.
OPERATION NO.
OPERATION NO. 94331900
2 C
OPERATION 33AUZZ20 TECHNICIAN NO(S). 1010
OP. DESC. EARLY SHUTTLE RIDE
3 OPERATION 01AUZC25-SYN OP. DESC. 25,000 KM/SYN OIL
W TECHNICIAN NO(S). 1068
ENGINE OIL AND FILTER CHANGE. WIPER/WASHER/HEADLIGHT WASHERCHECK AND ADJUST FUNCTION, CHECK TIRE CONDITION AND ADJUST PRESSURE, RESET SERVICE REMINDER, BRAKE INSPECTION, AND LUBRICATE WIPER ARM PIVOTS. TOP UP ALL FLUIDS AS REQUIRED. COMPLETE WINDSHIELD WASHER FLUID TOP UP.
LOF SYNTH + GEN IN SP + GEN LUBE + SET TIRES TO 35PSI + RESE T SRI + OBD CHECK COMPLETED + POLLEN FILTER + ROAD TESTED 31615
CLAIM NO. 53571BC
OPERATION NO. 03150040
CLAIM NO.
OPERATION NO.
R.O DATE KMS
12/11/2006 21124
R.O TYPE : S ADVISOR NO. : 1082
1 C
OPERATION 33AUZZ20 TECHNICIAN NO(S). 1010
OP. DESC. EARLY SHUTTLE RIDE
2 OPERATION 03AUZZ02 OP. DESC. REPLACE BULB(S)
W TECHNICIAN NO(S). 1072
CHECK FOR BULB WARNING LIGHT IS ON DASH OPEN CIRCUIT BULB
R&R TAIL LIGHT
REPLACE LEFT TAIL BULB. VC:GE
CLAIM NO. 51994AC
OPERATION NO. 94331950
OPERATION NO. 94311900
CLAIM NO. 51994AC
3 OPERATION 03AUZZ10 OP. DESC. OIL & FILTER (SYNTH)
C TECHNICIAN NO(S). 1072
Replaced Engine Oil (Synthetic Oil) & Filter. Top Fluid Levels if Required.
05/12/2009 11:04:21
CAUSE CORRECTION
COMMENTS
R.O NO. : 49759
JOB NUMBER SALE TYPE COMPLAINT CAUSE CORRECTION
JOB NUMBER SALE TYPE
JOB NUMBER SALE TYPE COMPLAINT CORRECTION
JOB NUMBER SALE TYPE COMPLAINT
CAUSE CORRECTION
COMMENTS
HISTORY LISTING
3651 PAGE 9
Regular Maintenance
Synthetic Oil & Filter Change 4.2L BHF 04/07
15,000 MILE SERVICE COMPLETED 05/16/2006 @ 11422 MILES
R.O DATE KMS
09/22/2006 13527
R.O TYPE : S ADVISOR NO. : 1015
1 OPERATION 17AUZZ02 OP. DESC. ELECTRICAL #2
C TECHNICIAN NO(S). 1009 INSTALL DAYTIME RUNNING LIGHTS CUSTOMER REQ.
CODED VEHICLE CONTROL MODULS FOR CANADIAN MARKET.
2 C
OPERATION 33AUZZ20 TECHNICIAN NO(S}. 1015
OP. DESC. EARLY SHUTTLE RIDE
3 OPERATION 70AUZ OP. DESC. PROV SAFETY INSPECT
C TECHNICIAN NO(S). 1013 FORM ON PASS SEAT
COMPLETED OUT OF PROVINCE INSPECTION
4 OPERATION 03AUZZI0 OP. DESC. OIL & FILTER (SYNTH)
C TECHNICIAN NO(S). 1009
Replaced Engine Oil (Synthetic Oil) & Filter. Top Fluid Levels if Required.
Regular Maintenance
Synthetic Oil & Filter Change 4.2L BHF 04/06
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