Bloomberg Response!

No Warranty
Originally uploaded by homeychan

Hi Ryan;

Oof, that's a horrible story. And it's true — you can never really tell what service from a company is going to be like until you're knee deep in it. Sorry to hear about your experience. One would certainly hope (and expect) top notch service from luxury brands.

I'm going to pass along your letter to the Audi folks I know. No promises, but maybe it will help get you a little better attention. Here's wishing you better motoring...

best,
Jason