My 2005 Audi 4.2 B6 S4 Quattro started using oil at 41,000kms, the problem was diagnosed at 80,700kms. After my engine was removed Audi denied warranty claiming the car was "out of warranty", and told me I was responsible for re-assembly charges. The car was broken into at the dealer while I waited for Audi’s response, and to that I was told “sorry, but that is not our responsibility”. This blog is my frustrating and at times humorous dealings with Audi. View archives for service records.
Friday, October 30, 2009
Bloomberg Response!
Hi Ryan;
Oof, that's a horrible story. And it's true — you can never really tell what service from a company is going to be like until you're knee deep in it. Sorry to hear about your experience. One would certainly hope (and expect) top notch service from luxury brands.
I'm going to pass along your letter to the Audi folks I know. No promises, but maybe it will help get you a little better attention. Here's wishing you better motoring...
best,
Jason
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